Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage client enquiries and provide top-notch support through calls and emails.
- Company: Dynamic firm in Bradford and Wakefield with a focus on client satisfaction.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Why this job: Make a real difference by helping clients and enhancing their experience.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Fully office-based role with a structured schedule.
The predicted salary is between 21500 - 24500 £ per year.
1 role in Bradford and 1 role in Wakefield.
£25,000 -£27,000
Fully office-based 8.45am-5.15pm
Your new role
As a Customer Service Executive, you will play a vital role in managing inbound enquiries and ensuring clients receive timely, accurate and professional assistance.
You will:
- Handle incoming calls, emails and online enquiries with confidence, empathy and attention to detail
- Capture key information and triage enquiries to the appropriate fee earners
- Provide clear explanations on process steps, timescales and general service information
- Book consultations and manage appointment schedules
- Maintain accurate records of all interactions using the firm’s case management system
- Support with administrative tasks that enhance client experience and team efficiency
- Ensure all clients feel heard, supported and guided from first contact onwards
If you’re interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Customer Service Executive in Bradford employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Bradford
✨Tip Number 1
Get to know the company before your interview. Research their values, culture, and recent news. This will help you tailor your responses and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice common customer service scenarios. Think about how you'd handle difficult clients or tricky situations. This will boost your confidence and prepare you for those curveball questions during the interview.
✨Tip Number 3
Showcase your communication skills. As a Customer Service Executive, you'll need to convey information clearly and empathetically. Use examples from your past experiences to demonstrate how you've excelled in this area.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Executive in Bradford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Executive role. Highlight your experience in handling enquiries and providing excellent client support, as this is what we’re looking for!
Showcase Your Communication Skills: In your application, emphasise your ability to communicate clearly and empathetically. We want to see how you can manage calls and emails with confidence, so don’t hold back on sharing relevant examples.
Be Detail-Oriented: Since attention to detail is key in this role, make sure your application is free from typos and errors. We appreciate a well-organised application that reflects your meticulous nature.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you started on your journey with StudySmarter!
How to prepare for a job interview at Hays
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Executive. Familiarise yourself with handling inbound enquiries and the importance of empathy and attention to detail in client interactions.
✨Practice Your Communication Skills
Since you'll be managing calls and emails, practice articulating your thoughts clearly and confidently. Consider role-playing common customer scenarios with a friend to enhance your ability to provide clear explanations and manage enquiries effectively.
✨Showcase Your Organisational Skills
Be prepared to discuss how you maintain accurate records and manage appointment schedules. Think of examples from your past experiences where your organisational skills made a difference in client satisfaction or team efficiency.
✨Demonstrate Empathy and Support
During the interview, highlight your ability to make clients feel heard and supported. Share specific instances where you went above and beyond to assist a customer, as this will resonate well with the interviewers looking for someone who can enhance the client experience.
