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For Companies At a Glance
- Tasks: Support customers with their journey and provide high-quality assistance.
- Company: Established organisation in Bradford with a focus on customer experience.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Why this job: Make a real difference in your community while helping customers every day.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Join a passionate team dedicated to delivering exceptional customer support.
The predicted salary is between 21000 - 30000 £ per year.
Here at Hays, we are working with an established organisation in Bradford to support the expansion of its Customer Experience Hub. We are actively recruiting for Customer Experience Advisors who are passionate about supporting customers and their journey. In this role, you’ll engage with both new and existing customers, providing high-quality support and ensuring first-time, one-touch resolutions wherever possible.
This role would be suitable for someone who is empathetic, patient and resilient, with clear communication skills and strong attention to detail. They should also have experience in customer-facing or service-driven environments and be confident using Microsoft Office while working collaboratively to deliver first-time resolutions for a wide range of customer enquiries.
Key Responsibilities:- Logging and coordinating repair and maintenance requests.
- Processing rent and service charge payments.
- Responding to queries about renting, home ownership and care-related services.
- Creating and updating customer applications.
- Managing general incoming enquiries, providing clear, compassionate and accurate information.
- Proven experience in a customer services role, providing customer support on the telephone and email.
- Genuine passion for working in a customer service role.
- Empathy, patience and resilience.
- Strong communication skills and attention to detail.
- A professional, confident and collaborative approach.
- Motivation and a genuine desire to make a positive impact.
If you are interested in joining an organisation where you will directly make a difference to your wider community and have the drive to support customers, please click ‘apply’.
Customer Experience Advisor in Bradford employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor in Bradford
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your communication skills. Since this role is all about engaging with customers, try role-playing scenarios with friends or family to boost your confidence and clarity.
✨Tip Number 3
Be ready to share your experiences. Think of specific examples where you've provided excellent customer service. This will help you demonstrate your empathy and problem-solving skills during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Customer Experience Advisor in Bradford
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about helping customers and making their experience better.
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles. We love seeing how you've used your communication skills and attention to detail in past jobs, so don’t hold back!
Be Clear and Concise: In your cover letter, keep it straightforward. We appreciate clarity, so make sure you get to the point while still showcasing your personality and what makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our Customer Experience Hub!
How to prepare for a job interview at Hays
✨Know the Company Inside Out
Before your interview, take some time to research the organisation. Understand their values, mission, and the specific services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your empathy, patience, and resilience in customer service situations. Think about times when you resolved issues or went above and beyond for a customer, as these stories will resonate well with the interviewers.
✨Practice Clear Communication
Since strong communication skills are crucial for this role, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend or family member to get comfortable with speaking about your experiences and answering common interview questions.
✨Demonstrate Attention to Detail
In your responses, make sure to highlight your attention to detail. Whether it’s through discussing how you manage customer queries or how you log information accurately, showing that you can handle details meticulously will be key to impressing the interviewers.
