Programme Support Officer in Bournemouth

This is an administrative role responding to the wider and more complex requirements involved in the management of programmes within the Faculty of Health, Environment and Medical Sciences. You will be responsible for the day-to-day management of all administrative tasks relating to Faculty programmes. This will include ensuring that the aims and objectives of the programmes are met, ensuring that the regulations and policies of the University relating to programme administration are observed. You will have excellent interpersonal skills and will be expected to be a pro-active decision-maker within the remit of the duties listed. The role may be required to work across teams, providing mutual support within other teams in BU when required to address workload peaks, cover for staff absence and ensure consistent delivery of a professional and efficient service.

Main Responsibilities

• Effectively managing on-course support for a range of courses within the Faculty including Partners and exchange students, ensuring that a consistent level of support is provided to both students and staff.
• Areas of responsibility for support will include maintaining student records, programme handbooks, assessment process, Tier 4 monitoring, leading with enrolment, induction and withdrawals, and other related processes.
• To co-ordinate all student interruptions and withdrawals, liaising with the relevant Programme Leaders.
• To assist the Programme Support Team Leader in resolving critical student issues such as Fitness to Practice and local stage appeals and complaints.
• Work closely with the Programme Support Team Leader in co-ordinating any student related surveys, helping to support deployment and collation.
• To represent the Faculty at various forums as and when required.
• Ensure that information is relayed to the relevant staff.
• To utilise a range of IT systems, including the student record database, to record critical data, produce reports, and provide information for various stakeholders.
• Ensuring that all aspects of work achieve high levels of Service Excellence and making suggestions for service improvements.
• Work closely with the Programme Support Administrators to ensure consistency in approach across programmes and to help manage workloads in order to meet deadlines.
• Co-ordinating the production of examination papers and liaising with external organisations such as External Examiners and Professional Accreditation bodies.
• Contributing to the continuous improvement of the service by identifying opportunities for more effective working practices within the Academic Administrative Team.
• This will include contributing to the development of key process and service monitoring.
• To ensure that BU is represented professionally in all aspects of communication, including appropriate signposting of students to relevant student services.
• At all times, maintaining student confidentiality, working within the requirements of the Data Protection Act and the University’s Confidentiality Policy.
• Supporting BU wide events and activities e.g. Open Days and Graduation.
• Any other duties as may reasonably be required by the Programme Support Team Leader, Education Service Manager or Director of Operations.
• Provision of support to the Academic Offences process.
• Implement and maintain an effective process to record all mitigating circumstances and Additional Learning Needs records.
• Work closely with Programme Leaders to support programmes and participate in programme team meetings.
• Liaise and collaborate with appropriate Faculty and Professional Services teams.

This is a temporary assignment till the end of March 2026, possibly longer on Talbot Campus. 18.5 hours a week (flex around this) £15.85 an hour.

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