Technology Engineer (Database Automation) in Birmingham

We're supporting a major programme seeking an experienced AWS Contact Centre Engineer to take ownership of an existing Amazon Connect environment while supporting a transition to a new contact centre platform.
This is a hands-on contract role where you will play a critical part in stabilising live services, capturing technical knowledge, and ensuring a smooth platform transition.- Outside IR35
- Hybrid working 1-2 days per month on site
- 3 - 6 Month contract

The Role (Outside IR35) You will be responsible for maintaining and supporting a live Amazon Connect estate while leading a structured handover. Alongside BAU responsibilities, you will contribute to the transition into a new contact centre platform (CXone), ensuring continuity and a well-documented, supportable environment. Key Responsibilities

• Provide day-to-day support across Amazon Connect voice, email and chat channels
• Manage BAU activity, including incidents, defects, backlog and incomplete deliverables
• Take ownership of the platform through a structured handover and knowledge capture
• Produce and enhance technical documentation, including:
  • Contact flows / IVR logic
  • Routing and queue configuration
  • Integration architecture
• Carry out hands-on engineering tasks including:
  • Configuration changes
  • Debugging and issue re...]]>