At a Glance
- Tasks: Analyse performance data and support contract management for Birmingham's highways and infrastructure.
- Company: Join Birmingham City Council, a leading local authority making a difference in urban transport.
- Benefits: Earn £18.61 per hour, enjoy hybrid working, and gain valuable experience.
- Other info: Stable hours, collaborative teams, and opportunities for professional growth.
- Why this job: Make an impact on city infrastructure while developing your skills in a supportive environment.
- Qualifications: Experience in performance analysis and contract management in public sector settings.
The predicted salary is between 38500 - 42500 £ per year.
6 month full-time contract with Birmingham City Council as a Senior Performance Officer.
Your new company
On behalf of Birmingham City Council, we are recruiting a Senior Performance Officer to join the Highways and Infrastructure team. Birmingham City Council is one of the UK’s largest local authorities and plays a critical role in maintaining and improving the city’s highways, transport networks and infrastructure. The Highways and Infrastructure service manages complex, high-value contracts that are central to the safe and efficient operation of the city, working closely with service providers to ensure strong performance, value for money and accountability.
Your new role
This role is a 36.5-hour per week position, working Monday to Friday from 9am to 5pm, with a hybrid working arrangement requiring two days per week in the Birmingham City Centre office at Council House. Reporting to the Principal Performance Officer, you will be responsible for providing high-quality performance and management information to support the effective management of highway maintenance and management service contracts operating within the scope of the PFI Interim Services Contracts. You will analyse service provider performance to support decision-making, contract compliance and the application of contract mechanisms, particularly in relation to payments, audit and verification. The role involves monitoring and analysing performance data and reports, assessing service provider programmes and proposals, supporting liaison across internal and external teams, and ensuring that systems and processes are in place to enable effective contract and performance management across the Highways service.
What you'll need to succeed
To succeed in this role, you will bring strong experience in performance analysis, contract management support or management information reporting within a complex or public sector environment. You will be confident working with large data sets, validating performance information and translating analysis into clear, auditable reports that support operational and financial decision-making. A good understanding of service level agreements, contract performance monitoring and compliance processes is essential, along with the ability to work collaboratively across multidisciplinary teams. You will have excellent attention to detail, strong communication skills and the confidence to challenge information constructively while supporting service improvement and effective contract delivery.
What you'll get in return
In return, you will receive an hourly rate of £18.61 PAYE plus holiday allowance, equivalent to £20.86 per hour in total. You will benefit from a hybrid working model, a central Birmingham location, and stable Monday to Friday hours. This role offers the opportunity to gain valuable experience within a high-profile Highways and Infrastructure service, contributing to the oversight of critical citywide contracts while developing your performance and contract management expertise within a major local authority.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Senior Performance Officer in Birmingham employer: Hays
Birmingham City Council is an excellent employer, offering a supportive work culture that values collaboration and professional growth. As a Senior Performance Officer, you will enjoy a stable work-life balance with a hybrid working model, while contributing to the vital management of the city's infrastructure. This role not only provides competitive pay but also the opportunity to develop your skills in a high-profile environment, making a meaningful impact on the community.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Performance Officer in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those connected to Birmingham City Council. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by brushing up on performance analysis and contract management. Be ready to discuss how you've tackled similar challenges in the past – real examples will make you stand out!
✨Tip Number 3
Show off your data skills! Bring along some examples of reports or analyses you've done before. This will demonstrate your ability to handle large data sets and translate them into actionable insights.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Senior Performance Officer in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in performance analysis and contract management. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior Performance Officer role. Be sure to mention your understanding of service level agreements and how you can contribute to the Highways and Infrastructure team.
Showcase Your Data Skills:Since this role involves working with large data sets, make sure to highlight your analytical skills. We love seeing examples of how you've validated performance information and created clear reports in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Hays
✨Know Your Numbers
As a Senior Performance Officer, you'll be dealing with large data sets. Brush up on your analytical skills and be ready to discuss how you've used data to drive decisions in previous roles. Prepare specific examples where your analysis led to improved performance or compliance.
✨Understand the Contracts
Familiarise yourself with service level agreements and contract performance monitoring processes. Be prepared to talk about your experience with contract management support and how you’ve ensured compliance in past positions. This will show that you understand the critical nature of the role.
✨Communicate Clearly
Strong communication skills are essential for this position. Practice explaining complex performance data in simple terms. You might be asked to present findings or recommendations, so think about how you can convey your insights effectively to both technical and non-technical audiences.
✨Show Collaborative Spirit
This role involves working across multidisciplinary teams. Think of examples where you've successfully collaborated with others to achieve a common goal. Highlight your ability to challenge information constructively while fostering a positive team environment, as this is key to effective contract delivery.
