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- Tasks: Provide expert support for Oracle HCM and Payroll modules while resolving live tickets.
- Company: Join a dynamic organisation focused on optimising Oracle systems.
- Benefits: Competitive daily rate, hybrid work model, and opportunity for knowledge transfer.
- Why this job: Make a real impact by stabilising systems and enhancing team capabilities.
- Qualifications: Experience with Oracle HCM/Payroll and strong problem-solving skills required.
- Other info: Fast-paced environment with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced Oracle Technical Support Analyst / Functional Consultant to provide specialist support across Oracle HCM and Payroll modules. This role will play a key part in stabilising the current environment, resolving a significant volume of tickets, and transferring knowledge to the existing internal team.
Contract - 3 Months Inside IR35 £500-£525 per day
Hybrid - Ideally 2 days per week on site in Birmingham
The organisation currently has over 200 live Oracle tickets, with many specifically related to HCM and Payroll. You will be brought in to rapidly assess, prioritise, and resolve these issues while ensuring the internal team gains the capability to manage these areas moving forward.
Key Responsibilities- Provide hands-on support for Oracle HCM and Payroll modules.
- Take ownership of a high volume of live tickets, focusing on resolution and prevention.
- Conduct root cause analysis and recommend long-term fixes or process improvements.
- Work closely with internal stakeholders and technical teams to troubleshoot and deliver solutions.
- Deliver structured knowledge transfer to two existing team members to ensure continuity.
- Support best-practice configuration and functional optimisation within Oracle HCM/Payroll.
- Strong experience as an Oracle Technical Analyst or Functional Consultant.
- Proven background supporting Oracle HCM and Payroll modules in a complex environment.
- Comfortable managing and reducing high ticket volumes.
- Ability to communicate clearly with both technical and non-technical users.
- Experience providing training/KT to internal teams.
- Strong problem-solving skills and a proactive approach to stabilising system issues.
If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Oracle HCM Support in Birmingham employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Oracle HCM Support in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the Oracle community or related fields. You never know who might have a lead on a role that’s perfect for you, especially in niche areas like HCM and Payroll.
✨Tip Number 2
Prepare for those interviews by brushing up on your problem-solving skills. Be ready to discuss how you've tackled high ticket volumes and resolved complex issues in the past. We want to see your proactive approach in action!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you note to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Check out our website for more opportunities! We’re always updating our listings, and applying directly through us can give you a better chance at landing that dream job in Oracle support.
We think you need these skills to ace Oracle HCM Support in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Oracle HCM and Payroll modules. We want to see how your skills match the job description, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm and a clear understanding of the challenges we face, especially around ticket management and knowledge transfer.
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled high ticket volumes in the past. We’re looking for proactive problem solvers who can stabilise systems and improve processes, so make sure to highlight those experiences!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Hays
✨Know Your Oracle Stuff
Make sure you brush up on your knowledge of Oracle HCM and Payroll modules. Be ready to discuss specific challenges you've faced in previous roles and how you resolved them. This will show that you’re not just familiar with the system, but that you can also handle the complexities that come with it.
✨Ticket Management Experience
Since this role involves managing a high volume of live tickets, be prepared to share examples of how you've successfully handled similar situations in the past. Talk about your approach to prioritising issues and ensuring timely resolutions, as well as any strategies you used to prevent future problems.
✨Communication is Key
You’ll need to communicate effectively with both technical and non-technical users. Practice explaining complex concepts in simple terms. During the interview, demonstrate your ability to adapt your communication style based on your audience, which is crucial for training and knowledge transfer.
✨Show Your Problem-Solving Skills
Be ready to discuss specific instances where you conducted root cause analysis and implemented long-term fixes. Highlight your proactive approach to stabilising system issues and any process improvements you've recommended in the past. This will showcase your analytical skills and your commitment to continuous improvement.
