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- Tasks: Support taxi licensing by processing applications and assisting customers with queries.
- Company: Busy local authority team in Solihull with a focus on community service.
- Benefits: Competitive pay of £15.31 per hour, paid weekly, with onsite parking.
- Why this job: Gain valuable experience in customer service and administration while making a difference.
- Qualifications: Strong attention to detail and excellent IT skills, especially in Excel.
- Other info: Temporary role for at least 3 months, with potential for extension.
The predicted salary is between 15 - 16 £ per hour.
We are seeking a Licencing Assistant to join a busy local authority team in Solihull. This role will predominantly focus on taxi licencing, supporting the smooth running of appointments and ensuring that all applications are processed efficiently. You will be the first point of contact for customers, meeting and greeting them, answering queries both in person and via email, and guiding them through the licencing process.
Key responsibilities include:
- Processing applications within the licencing department
- Inputting data accurately
- Checking documents to ensure compliance
What you’ll need to succeed:
- Excellent attention to detail
- Commitment to delivering high-quality customer service
- Strong IT skills, particularly with Excel and spreadsheets
What you’ll get in return:
This is a temporary role for a minimum of 3 months with the possibility of an extension. The rate of pay for this job is £15.31 premium rate per hour, which is paid on a weekly basis. The role is fully onsite with parking available.
It Assistant (Temporary) in Birmingham employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land It Assistant (Temporary) in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute, especially in areas like customer service and IT skills. This will help you stand out as a candidate who’s genuinely interested.
✨Tip Number 3
Practice your communication skills! Since you'll be the first point of contact for customers, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that IT Assistant role. Plus, it shows you’re serious about joining our team and makes it easier for us to find your application.
We think you need these skills to ace It Assistant (Temporary) in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. We want to see how your background aligns with the role of a Licensing Assistant, especially your attention to detail and customer service skills.
Show Off Your IT Skills: Since strong IT skills are essential for this role, don’t forget to mention your proficiency with Excel and spreadsheets. We love seeing examples of how you've used these tools in previous roles to manage data effectively.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your points are easy to read and understand. Avoid jargon unless it's relevant!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hays
✨Know Your Stuff
Make sure you brush up on the specifics of taxi licensing and the role of a Licensing Assistant. Familiarise yourself with common queries customers might have and how to guide them through the process. This will show that you're proactive and ready to hit the ground running.
✨Show Off Your IT Skills
Since strong IT skills are essential, be prepared to discuss your experience with Excel and data management. Bring examples of how you've used spreadsheets in previous roles to manage records or streamline processes. If possible, practice using Excel beforehand to feel confident.
✨Customer Service is Key
As the first point of contact for customers, demonstrating excellent customer service skills is crucial. Think of examples from your past where you’ve successfully handled customer queries or resolved issues. This will highlight your commitment to delivering high-quality service.
✨Attention to Detail Matters
In this role, accuracy is everything. Prepare to discuss how you ensure precision in your work, especially when processing applications and checking documents. You could mention specific techniques you use to avoid errors, which will show that you take this responsibility seriously.