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- Tasks: Lead a dynamic HR team and ensure top-notch service delivery.
- Company: Join a forward-thinking HR Shared Services team in Birmingham.
- Benefits: Competitive hourly rate, remote work, and valuable experience.
- Other info: Fast-paced environment with opportunities for professional growth.
- Why this job: Make a real impact by enhancing HR operations and team performance.
- Qualifications: Strong HR knowledge and proven leadership experience required.
The predicted salary is between 38600 - 43300 £ per year.
My client is seeking an experienced People Operations Team Leader to join its HR Shared Services function on an initial 3-month contract. This is an excellent opportunity for a confident HR professional to lead a busy operational team and support the delivery of a high-quality, customer-focused HR service.
As People Operations Team Leader, you will be responsible for the day-to-day leadership and supervision of the People Operations Team, ensuring HR enquiries are handled accurately, consistently and within agreed service level agreements. You will support the People Operations SME on complex cases and play a key role in developing team capability and performance.
- Lead and supervise the People Operations Team, ensuring timely and high-quality responses to HR queries.
- Allocate and manage workloads across the team, including routine and ad hoc tasks.
- Monitor performance against SLAs and KPIs and address performance or capability issues.
- Support the development and review of HR policies, procedures and self-service guidance.
- Ensure GDPR processes and data protection protocols are fully adhered to.
- Work collaboratively with HR, Payroll and Pensions colleagues to ensure smooth case transfer.
- Support training and guidance for line managers on HR processes.
- Deputise for the People Operations SME when required.
You will be an organised, proactive leader with strong HR knowledge and experience of working in a fast-paced service environment.
Proven experience leading or supervising a team within an HR or people service function.
Strong working knowledge of HR policies, procedures and employee lifecycle processes.
Experience working to service level agreements or performance targets.
Data Quality & Management Lead in Birmingham employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Quality & Management Lead in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for opportunities, especially in HR operations. You never know who might have the inside scoop on a role that’s perfect for you!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their HR processes and think about how your experience aligns with their needs. This will help you stand out as a candidate who’s not just looking for any job, but the right fit!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to team leadership and HR policies. We recommend doing mock interviews with friends or using online resources to get comfortable with your delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals ready to lead and make an impact in HR operations.
We think you need these skills to ace Data Quality & Management Lead in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of People Operations Team Leader. Highlight your leadership experience and any relevant HR knowledge that matches the job description. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences that demonstrate your ability to lead a team and handle HR queries effectively.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use metrics where possible to illustrate how you've improved team performance or enhanced service delivery in previous roles. We love seeing results!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Hays
✨Know Your HR Stuff
Make sure you brush up on your HR policies and procedures before the interview. Being able to discuss specific examples of how you've handled HR queries or led a team will show that you're not just familiar with the theory, but you can apply it in practice.
✨Showcase Your Leadership Skills
Prepare to talk about your experience leading teams. Think of specific situations where you allocated workloads, managed performance, or developed team capabilities. This will demonstrate your ability to lead the People Operations Team effectively.
✨Understand SLAs and KPIs
Familiarise yourself with service level agreements and key performance indicators relevant to HR operations. Be ready to discuss how you've monitored performance in the past and what steps you took to address any issues. This shows you're results-driven and proactive.
✨Be GDPR Savvy
Since data protection is crucial in HR, make sure you understand GDPR processes and how they apply to HR operations. You might be asked about your experience with data protection protocols, so having a solid grasp of this will set you apart from other candidates.