At a Glance
- Tasks: Lead a dynamic HR team, ensuring top-notch service and support for HR queries.
- Company: Join a forward-thinking HR Shared Services team with a focus on quality.
- Benefits: Competitive hourly rate, remote work flexibility, and valuable experience.
- Other info: Fast-paced environment with opportunities for professional growth.
- Why this job: Make a real impact in HR operations while developing your leadership skills.
- Qualifications: Proven HR leadership experience and strong knowledge of HR processes.
The predicted salary is between 38 - 41 € per hour.
My client is seeking an experienced People Operations Team Leader to join its HR Shared Services function on an initial 3-month contract. This is an excellent opportunity for a confident HR professional to lead a busy operational team and support the delivery of a high-quality, customer-focused HR service.
As People Operations Team Leader, you will be responsible for the day-to-day leadership and supervision of the People Operations Team, ensuring HR enquiries are handled accurately, consistently and within agreed service level agreements. You will support the People Operations SME on complex cases and play a key role in developing team capability and performance.
- Lead and supervise the People Operations Team, ensuring timely and high-quality responses to HR queries.
- Allocate and manage workloads across the team, including routine and ad hoc tasks.
- Monitor performance against SLAs and KPIs and address performance or capability issues.
- Support the development and review of HR policies, procedures and self-service guidance.
- Ensure GDPR processes and data protection protocols are fully adhered to.
- Work collaboratively with HR, Payroll and Pensions colleagues to ensure smooth case transfer.
- Support training and guidance for line managers on HR processes.
- Deputise for the People Operations SME when required.
You will be an organised, proactive leader with strong HR knowledge and experience of working in a fast-paced service environment.
Proven experience leading or supervising a team within an HR or people service function.
Strong working knowledge of HR policies, procedures and employee lifecycle processes.
Experience working to service level agreements or performance targets.
Data Management Quality Lead in Birmingham employer: Hays
Join a dynamic HR Shared Services team in Birmingham, where your leadership will drive the delivery of exceptional HR services. We pride ourselves on fostering a collaborative work culture that prioritises employee development and offers flexible remote working options, ensuring a healthy work-life balance. With a focus on continuous improvement and adherence to best practices, this role provides a unique opportunity to enhance your HR expertise while making a meaningful impact within the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Data Management Quality Lead in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for opportunities, especially in HR operations. You never know who might have the inside scoop on a role that’s perfect for you!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their HR processes and think about how your experience aligns with their needs. This will help you stand out as a candidate who’s not just looking for any job, but the right job.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on common HR scenarios and questions related to team leadership and performance management. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications all in one place!
We think you need these skills to ace Data Management Quality Lead in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of People Operations Team Leader. Highlight your leadership experience and any relevant HR knowledge that matches the job description. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences that demonstrate your ability to lead a team and handle HR queries effectively.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Whether it’s improving team performance or successfully managing complex HR cases, we want to know how you've made a difference in your previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Hays
✨Know Your HR Stuff
Make sure you brush up on your HR policies and procedures before the interview. Being able to discuss specific examples of how you've handled HR queries or led a team will show that you're not just familiar with the theory, but you can apply it in practice.
✨Showcase Your Leadership Skills
Prepare to talk about your experience leading teams. Think of specific situations where you allocated workloads, monitored performance, or addressed capability issues. This will demonstrate your ability to manage a busy operational team effectively.
✨Understand SLAs and KPIs
Familiarise yourself with service level agreements and key performance indicators relevant to HR operations. Be ready to discuss how you've met or exceeded these in past roles, as this will highlight your results-driven approach.
✨Emphasise Collaboration
Since the role involves working closely with HR, Payroll, and Pensions colleagues, be prepared to share examples of how you've successfully collaborated with other departments. This will show that you value teamwork and understand the importance of smooth case transfers.
