Customer Training Support Advisor in Birmingham

Customer Service Advisor required at Birmingham City Council.

Your new company: Hays are proud to be working with Birmingham City Council’s Private Rented Services (PRS) Team, part of the Housing Division within City Operations. The PRS service plays a vital role in regulating and supporting the private rented sector across the city, helping ensure safe, compliant, and well-managed housing for residents. Due to increased service demand, the team is expanding from four to six, creating an excellent opportunity for motivated administrators looking to join a high-performing public service environment.

Your new role: As an Office Support Assistant, you will provide essential administrative and customer support to the PRS service. You’ll work within a collaborative team, rotating duties to ensure smooth delivery of services.

A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.

• Providing daily duty telephone and email support to customers and stakeholders
• Managing service requests and triaging enquiries to determine urgency and next steps
• Supporting invoicing and other financial administration tasks
• Monitoring shared inboxes and linking correspondence to case files
• Producing routine letters, reports, and responses for service users and elected members
• Carrying out desktop checks, background searches (e.g., Land Registry) and low-level investigations
• Inputting, checking, and retrieving information using systems such as Microsoft Office, Metastreet, Oracle, and M3
• Sending referrals and coordinating administrative workflows
• Arranging and attending meetings, including minute-taking
• Assisting with data collation and statistical reporting
• Offering general office support as required to ensure smooth service operation

This is a primarily office-based role, working closely with colleagues and providing a consistent presence for service users and staff.

What you'll need to succeed: We are looking for someone who can confidently manage a varied workload in a fast-paced public service setting.

• Strong communication skills—both written and verbal
• Excellent customer service skills with the ability to listen, understand, and respond appropriately
• Good IT proficiency, including Microsoft Office and the ability to accurately input and interpret data
• Ability to prioritise, multitask, and meet deadlines
• Strong attention to detail and confidence producing clear, accurate correspondence
• Ability to work well within a team, supporting colleagues to meet shared goals
• Awareness of housing legislation and the private rented sector (Desirable)
• Understanding of equal opportunities and commitment to inclusive service delivery

A Basic DBS check will be required for this role.

What you'll get in return:

• Competitive hourly rate of £14.12 (inclusive of holiday pay)
• Opportunity to join one of the UK’s largest local authorities in a vital frontline housing service
• Supportive and collaborative team environment
• Experience within the Private Rented Services team—highly valuable for career progression in housing, customer services, or local government
• Access to Hays support throughout your assignment