Customer Solutions Design Specialist (Cisco) in Birmingham

Your new company is a global telecommunications organisation. The team leads the way for implementing complex Voice, Network, Wireless and Security Solutions across a wide array of vendors such as Cisco, Fortinet, Juniper, Aruba and Microsoft using technologies such as SD-WAN, SD-A, ISE, ACI, Webex, MS Teams & NextGen FWs. They take High Level Designs into low-level detail at the post-sale stage, implement the solution followed by thorough testing before handing over to the relevant support or managed service teams.

They are currently looking for someone who not only has the technical ability and aptitude but the passion to lead our wider Technical Designers through the solution and drive it to completion, keeping the customer at the heart of everything they do.

You will:

• Capture detailed customer technical requirements and translate them to detailed solution design in accordance with design methodologies.
• Act as a SPOC, managing and delivering the technical direction and helping determine the optimum solution design for customers.
• Manage the review and validation processes for both new developments and in-life products and services, ensuring full integration across all aspects, considering the broad impact of solutions on the product roadmap.
• Drive the improvement of design and delivery capabilities for end-to-end technical solutions.
• Manage customer solution design engagement and statement of work creation, including any 3rd party deliverables.
• Facilitate the development of strong customer relationships at the senior level through providing specialist service design expertise and influencing the customer's service strategy and operational decisions.
• Undertake customer migration planning and implementation.
• Resolve complex solution and service issues, lead root cause analysis, troubleshooting and escalation.
• Pursue the identification of potential risks and the implementation of controls and mitigations, ensuring compliance with relevant industry and company policies.
• Ensure the delivery of thought leadership in complex bids and agree a strategic approach as part of customer solution design.

What you'll need to succeed:

• Strong stakeholder management skills: The ability to lead and motivate, especially when a project may prove challenging.
• Be a team player by supporting colleagues and sharing knowledge whenever beneficial for current and future projects.
• Collaborate with our wider teams such as Pre-Sales, Project Management and Support colleagues.
• Understand the post-sale customer requirements as outlined by Pre-Sales, providing technical support and accountability throughout the implementation life cycle.
• Experience in low-level design.
• Develop trusted customer relationships and deliver outstanding customer experience.
• Ownership and accountability of risks deploying relevant mitigations, from initial handover and during implementation.
• Experience of working with the following technologies at an expert level is essential: Cisco Catalyst, Cisco DNA Centre (DNAC), Cisco ISE. Firewall design, implementation and configuration are desirable.
• A detailed knowledge of Wi-Fi deployments using Ekahau to complete both predictive and APOS assessments.
• Proven ability to deploy configuration from designs.

What you'll get in return:

• 10% on target annual bonus.
• Pension scheme, minimum 5% employee contribution, Employer contribution 10%.
• X4 Salary Life Assurance.
• Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice.
• 25 days annual leave (not including bank holidays), increasing with service.
• Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate.
• Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more.
• 24/7 private virtual GP appointments.
• 2 weeks paid carer's leave.
• World-class training and development opportunities.
• Option to join Shares Saving schemes.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.