At a Glance
- Tasks: Design and develop advanced chatbot and voicebot solutions using Cognigy.
- Company: Join a major organisation investing in Conversational AI and automation technologies.
- Benefits: Competitive daily rate, hybrid working, and a dynamic work environment.
- Other info: Initial 6-month engagement with opportunities for growth and learning.
- Why this job: Be at the forefront of AI innovation and make a real impact on customer engagement.
- Qualifications: Extensive experience with Cognigy and strong integration skills.
The predicted salary is between 72000 - 88000 £ per year.
We're seeking an experienced Cognigy Virtual Agent Engineer to join a major organisation undergoing significant investment in Conversational AI, Generative AI and automation technologies. This is a hands-on delivery role where you'll be responsible for developing advanced chatbot and voicebot capabilities, integrating enterprise platforms, and helping internal engineering teams build long-term expertise in AI-powered customer and employee engagement solutions. The successful consultant will play a key role in enabling the organisation to establish a sustainable Conversational AI capability.
Key Responsibilities
- Design, develop and enhance chatbot and voicebot solutions using Cognigy.
- Integrate Cognigy with Azure OpenAI, Azure AI Search and enterprise platforms.
- Deliver practical mentoring and technical enablement to internal engineering teams.
- Design and implement Retrieval Augmented Generation (RAG) solutions.
- Develop AI-powered virtual assistants, knowledge retrieval capabilities and intelligent automation workflows.
- Build secure, scalable and compliant Generative AI solutions.
- Document best practices, standards, SOPs and operational processes for ongoing support and governance.
- Support integrations with contact centre, CRM, knowledge management and service management platforms.
Required Experience
- Extensive experience delivering Cognigy chatbot and voicebot solutions.
- Strong experience integrating Cognigy with enterprise systems and APIs.
- Proven background delivering Conversational AI transformation initiatives.
- Experience working with contact centre and telephony technologies.
- Strong automation and systems integration capability.
- Experience creating operational documentation, support models and governance frameworks.
- Hands-on Azure OpenAI experience.
- Strong understanding of Large Language Models (LLMs) and Prompt Engineering.
- Experience designing and implementing RAG architectures.
- Experience with Azure AI Search and knowledge retrieval solutions.
- Understanding of Responsible AI, governance and enterprise security considerations.
Desirable Experience
- NICE CXone integration experience.
- Microsoft Teams integrations.
- CRM platform integrations.
- IT Service Management platform integrations.
- Experience developing AI-powered employee assistants and service desk automation solutions.
What's on Offer?
£600-£650 per day Outside IR35 Initial 6-month engagement Hybrid working 2 days per week.
Cognigy Specialist in Birmingham employer: Hays
Join a well-established ecological consultancy in Kent that prioritises work-life balance and professional development. With a collaborative team culture and a commitment to delivering high-quality ecological advice, this company offers meaningful career progression opportunities for ecologists. Enjoy flexible working arrangements and the chance to work on diverse projects across the South East and beyond.
StudySmarter Expert Advice🤫
We think this is how you could land Cognigy Specialist in Birmingham
✨Get Involved in Open-Source Projects
Diving into open-source projects is a brilliant way to showcase your skills and connect with other developers in the community. Not only will you beef up your GitHub profile but you might also catch the eye of someone at Hays who values hands-on experience over just theory.
✨Attend Local Tech Meetups
Tech meetups are gold mines for networking and discovering job opportunities, especially in the fast-paced world of software engineering. Check out local listings for events in your area and don’t shy away from introducing yourself. This could lead directly to a temporary position at Hays!
✨Showcase Your Work Online
With temporary roles, it’s all about standing out in a short space of time. Create a portfolio website where you highlight your projects and skills. Talk about your code, and provide links to your GitHub repositories. This will not only demonstrate your abilities but will also make it easier for recruiters at Hays to see what you bring to the table.
✨Leverage Temporary Job Boards
Don’t forget to check specialised job boards for temporary software development roles. Websites like We Work Remotely or Remote OK often list short-term gigs that can be a perfect fit. Apply directly through our website as well, making sure your application is sharp—temporary roles can move fast!
We think you need these skills to ace Cognigy Specialist in Birmingham
Some tips for your application 🫡
Show Off Your Tech Skills:Make sure your CV highlights your tech stack and any programming languages you’re proficient in. Include specifics about any frameworks or technologies you’ve worked with; they can make you stand out in the sea of applicants. It’s all about showing that you have the chops we need at Hays!
Portfolio 2.0:Since you’re applying for a temporary gig, it’s super important to showcase a portfolio that highlights your best projects. Include links to GitHub or any personal projects that demonstrate what you can do in a real-world environment. This gives us a taste of your style and your problem-solving approach!
Keep It Brief and Relevant:With a temporary position, we want to see your ability to hit the ground running. Be concise in your CV and cover letter; stick to experiences that directly relate to the role. Highlight any previous temporary roles or freelance gigs that show your adaptability and quick learning!
Tailor Your Cover Letter:Don’t just send a generic cover letter. Personalise it for Cognigy Specialist at Hays! Mention why this temporary role excites you and how you see yourself contributing in the short run. Show us what you've got and why you're the one for this quick turn-around!
How to prepare for a job interview at Hays
✨Nail the Technical Skills
For a software engineering role, you'll likely face technical questions or coding tasks during your interview. Brush up on the relevant programming languages and frameworks that Hays uses, and don’t forget to practice some coding challenges on platforms like LeetCode or HackerRank. Showing your coding prowess can really make you stand out!
✨Prepare for System Design Questions
Even for a temporary role, having a grasp of system design principles can be crucial. Be ready to discuss how you would architect a software solution, including discussing trade-offs, scalability, and performance considerations. Having examples from previous projects can really show off your analytical thinking.
✨Demonstrate Your Adaptability
Since this is a temporary role, you'll want to emphasise your ability to hit the ground running. Highlight experiences where you quickly adapted to new technologies or teams. Let’s make it clear to the interviewers at Hays that you can learn on the job and deliver results in a short timeframe!
✨Show Off Your Portfolio
Make sure to have a portfolio or GitHub ready showcasing your projects. Having tangible evidence of what you've done—be it personal projects, contributions to open-source, or previous work—can convey how capable you are. Tailor this for what might interest Hays, so it's relevant and sparks conversation during your interview.
