Your new company
An established and fast-growing transportation organisation based in the Wirral is seeking Customer Service Advisors to join their busy operations team on an initial 8-week temporary contract. This is an excellent opportunity to join a fast-paced customer service environment, with a strong possibility of the assignment being extended.
Your new role
As a Customer Service Advisor, you will be the first point of contact for customers and service operators, handling incoming calls, processing bookings, and ensuring all enquiries are managed efficiently. Working within a busy contact centre environment, you will support the day-to-day operation of transport services whilst delivering an excellent customer experience.
Key responsibilities include:
Handling inbound calls from customers and service operators
Accurately processing bookings and service requests using internal systems
Responding to customer enquiries in a professional and timely manner
Updating customers on delays, cancellations, and service changes
Monitoring shared inboxes and processing booking requests
Maintaining accurate records and updating customer information
Liaising with internal teams to ensure smooth service delivery
Providing first-class customer service at all times
What you'll need to succeed
Previous experience within a customer service, call centre, contact centre, or telephone-based role
Excellent communication skills with a professional phone manner
Strong attention to detail and accurate data entry skills
Good IT skills, including Microsoft Office
Ability to multitask and prioritise workload in a fast-paced environment
A customer-focused approach with strong problem-solving skills
Reliable, team-oriented, and willing to learn
What you'll get in return
£12.98 per hour
Full-time position working either 6:00am to 2:00pm or 8:00am to 4:00pm
Weekly pay
Initial 8-week temporary contract
Strong likelihood of contract extension
Immediate start available
Full training provided
Opportunity to gain valuable experience within a busy customer-focused organisation
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
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