At a Glance
- Tasks: Provide exceptional customer service and manage a busy shared inbox.
- Company: Join a dynamic team in a fast-paced customer service environment.
- Benefits: Competitive pay, potential for extension, and a supportive team culture.
- Other info: Opportunity to grow in a collaborative office setting.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Experience in customer service or administration with strong communication skills.
The predicted salary is between 26000 - 28000 £ per year.
Temporary Customer Service Administrator | Birchwood | 3 months with potential for extension
Start Date: 13th April
Hours: 8:30am - 5:00pm, Monday to Friday
Location: Fully office-based (Birchwood)
Pay: £26,000-£28,000 (paid hourly and dependent on experience)
About the Role
I'm looking for a proactive and organised Customer Service Administrator to join my client's busy Customer Services team for a 3-month temporary assignment. Reporting to the Customer Service Manager, you will play a key role in providing exceptional service to customers. This role is fast-paced and heavily inbox-focused to begin with, managing a busy shared inbox and handling a variety of general enquiries. You’ll also support with processing orders and resolving customer queries, ensuring customers are kept fully informed at every stage.
Key Responsibilities
- Act as a main point of contact for customer enquiries via email (occasional phone work, this is not a call centre role).
- Process customer orders and requests quickly and accurately.
- Manage and monitor a busy shared inbox, prioritising messages effectively.
- Handle customer queries regarding stock availability, product information, delivery updates and changes.
- Liaise with the logistics/operations team to chase and track outstanding orders.
- Keep customers updated on any delays or changes to their delivery schedule.
- Work closely with the sales team to support customer requirements.
- Provide outstanding service to ensure a positive customer experience.
About You
- Previous experience in customer service or administration (ideally within an office or order-processing environment, not a call centre).
- Strong communication skills and a customer-focused mindset.
- Excellent attention to detail and accuracy.
- Able to work well in a busy, team-focused environment.
- Confident using email, CRM/order management systems, and Microsoft Office.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Locations
Customer Service Administrator in Birchwood, Cheshire employer: Hays
Join a dynamic team in Birchwood as a Customer Service Administrator, where you'll enjoy a supportive work culture that values proactive communication and teamwork. With competitive pay and the potential for extension, this role offers a fantastic opportunity for professional growth while providing exceptional service to customers in a fast-paced environment. Experience a fulfilling career with a company that prioritises employee development and fosters a collaborative atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Birchwood, Cheshire
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking insightful questions shows that you’re engaged and serious about the role. Plus, it gives you a chance to find out if the company is the right fit for you.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace Customer Service Administrator in Birchwood, Cheshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Administrator role. We love seeing enthusiasm and a genuine interest in the position, so let your personality come through.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since this role involves managing a busy inbox. Show us you can get to the heart of the matter!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do!
How to prepare for a job interview at Hays
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and required skills, especially around managing a busy inbox and processing orders. This will help you demonstrate how your experience aligns with what they’re looking for.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction via email, be prepared to showcase your communication skills. Think of examples where you've successfully handled customer queries or resolved issues. Practising clear and concise responses can really set you apart.
✨Demonstrate Your Organisational Skills
Given the fast-paced nature of the role, it’s crucial to highlight your organisational abilities. Prepare to discuss how you prioritise tasks, manage your time effectively, and keep track of multiple enquiries. Maybe even share a specific instance where your organisation made a difference.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how success is measured in the role, or what challenges the team is currently facing. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
