At a Glance
- Tasks: Own the performance of live managed services and drive service optimisation.
- Company: Leading UK communications provider focused on innovation and customer excellence.
- Benefits: Competitive salary, career progression, and exposure to cutting-edge technologies.
- Other info: Join a collaborative culture with opportunities for continuous improvement.
- Why this job: Make a real impact on complex customer environments and shape the future of digital infrastructure.
- Qualifications: Experience in 24/7 managed services and strong incident management skills required.
The predicted salary is between 55000 - 65000 £ per year.
Your Company is one of the UK's leading communications providers, delivering connectivity and technology solutions to consumers, businesses, and the public sector. With a strong focus on innovation, AI-driven transformation, and customer excellence, our client is committed to simplifying operations and building the networks of the future.
Joining this organization means being part of a purpose-driven organisation that connects for good, supporting customers, communities, and businesses while shaping the future of digital infrastructure.
As a Senior Networks Operations Engineer, you will take ownership of the technical health and performance of live managed services, ensuring stability, security, and continuous improvement across complex customer environments. You will act as the key technical point of contact during the service lifecycle, working closely with customers, internal teams, and third-party suppliers to manage incidents, assess in-life changes, and drive service optimisation.
Key responsibilities include:
- Owning end-to-end service performance and ensuring customer outcomes are protected
- Leading complex incidents through to resolution, coordinating cross-functional teams
- Assessing technical changes, risk, and impact, and communicating clearly to stakeholders
- Driving improvements in resilience, performance, and service quality
- Managing technical estate risks including capacity, vulnerabilities, and end-of-life
- Building strong relationships with customers and partners, influencing through technical expertise
What You Need to Succeed
To be successful in this role, you will bring a strong blend of technical expertise, operational leadership, and stakeholder engagement:
- Proven experience supporting 24/7 managed services environments across networking technologies
- Strong incident management and operational leadership capability
- Deep understanding of end-to-end service architecture and dependencies
- Ability to assess risk and make informed technical governance decisions
- Experience working with multiple suppliers and third-party vendors
- Strong communication and stakeholder management skills
Essential:
- Professional/Specialist level technical accreditation (or equivalent)
- Knowledge of ITIL practices
- Eligibility to obtain required security clearances (SC, NPPV, etc.)
Desirable:
- Experience with technologies such as Cisco, Aruba, Juniper, Fortinet, AWS, Azure, Nutanix or similar
- Exposure to automation, monitoring, and observability tooling
What You Will Get in Return
In return, you will join a market-leading organisation where your expertise directly impacts large-scale, business-critical services.
- Opportunity to work on complex, high-impact customer environments
- Exposure to cutting-edge networking and cloud technologies
- A collaborative and supportive culture focused on continuous improvement
- Clear career progression within a large, forward-thinking organisation
- Competitive salary and benefits package
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Senior Operations Engineer( Networks) in Belfast employer: Hays
Joining our client means becoming part of a leading communications provider in the UK, dedicated to innovation and customer excellence. With a strong emphasis on collaboration and continuous improvement, employees benefit from exposure to cutting-edge technologies and clear career progression opportunities within a supportive work culture. This role not only offers a competitive salary and benefits package but also the chance to make a meaningful impact on large-scale, business-critical services that connect communities and businesses for good.
