At a Glance
- Tasks: Provide 3rd line support and manage diverse customer environments.
- Company: Join a reputable organisation with over 30 years of IT service excellence.
- Benefits: Luxury office, supportive culture, and clear opportunities for skill development.
- Other info: Ideal for proactive team players seeking variety and responsibility.
- Why this job: Enjoy a mix of hands-on tech work and client interaction in a dynamic role.
- Qualifications: Experience with Microsoft 365, Active Directory, and strong attention to detail.
The predicted salary is between 35000 - 45000 £ per year.
You'll be joining a well-established organisation with over 30 years of success, recognised for delivering high-quality IT services across a diverse client base. The business offers a modern, luxury office environment alongside a strong culture of professionalism, structure, and continuous improvement. This is a fantastic opportunity to join a team that values quality, process, and technical excellence.
As a 3rd Line Systems Engineer, you will act as a key escalation point, supporting and maintaining a wide range of customer environments. This is a varied role where you will:
- Provide 3rd line support across infrastructure and systems
- Work on tickets, escalations, and project delivery
- Carry out client site visits when required
- Manage and support core technologies and platforms
- Maintain clear, accurate documentation and processes
- Follow structured internal procedures and service standards
- Contribute to security, compliance, and best practice frameworks
You'll enjoy a great mix of hands-on technical work and client interaction, making this ideal for someone who likes variety in their role.
To be successful, you will be a well-rounded, methodical engineer with strong attention to detail and a passion for delivering high-quality service. You will have experience with:
- Microsoft 365
- Active Directory
- Virtualisation technologies
- Backup solutions (e.g. Veeam)
- Endpoint security / AV management
- RMM tools
Desirable experience includes:
- Azure / cloud technologies
- Sophos Firewalls
- Aruba Networking
- Kaseya Ops Suite
- HPE server environments
Exposure to Cyber Essentials assessments and CIS Controls would also be beneficial. You'll be:
- Structured and process-driven
- Strong in documentation and organisation
- Comfortable in a client-facing role
- A proactive team player who can also work independently.
What you'll get in return:
- Opportunity to join a long-established, reputable business
- Work within a luxury, modern office environment
- Exposure to diverse client environments and technologies
- A role offering variety, autonomy, and responsibility
- Supportive team culture with a focus on quality and best practice
- Clear opportunities to develop your technical skill set
If you're a hands-on Systems Engineer looking for your next step in a dynamic and well-structured environment, we'd love to hear from you.
Second/Third Line Engineer in Belfast employer: Hays
Join a well-established organisation with over 30 years of success, where you'll thrive in a modern, luxury office environment that promotes professionalism and continuous improvement. This company values quality and technical excellence, offering you the chance to work on diverse client environments while enjoying a supportive team culture and clear opportunities for professional development.
