Your new company
Hays Accountancy and Finance are currently supporting our client, a large, complex public sector organisation undergoing significant transformation. This organisation plays a central role in delivering critical services across a multi-stakeholder environment and is focused on driving strategic change, performance improvement, and enhanced customer engagement across its operations.
As Assistant Director, you will operate at a senior leadership level, supporting the Director and Executive team to deliver strategic priorities and transformation initiatives. You will lead a broad portfolio covering strategic planning, performance management, customer engagement, governance, and service improvement.
Your new role
- Leading the development and delivery of corporate and operational strategic planning frameworks
- Driving organisation-wide performance management, including KPI development and reporting
- Developing and embedding a customer engagement strategy and feedback framework
- Overseeing governance, risk, and assurance reporting processes at a corporate level
- Supporting business planning cycles, including annual plans and long-term strategic initiatives
- Leading service improvement and transformation programmes to enhance efficiency and performance
- Managing stakeholder relationships across internal leadership teams and external partners
- Providing strategic insight and briefing to senior leadership and board-level stakeholders
- Leading multidisciplinary teams across planning, performance, and customer functions
- Contributing to financial planning, budget oversight, and business case development
What you'll need to succeed
- A degree or relevant professional qualification plus at least 3 years' senior management experience,
OR - At least 5 years' senior management experience
Experience must include leadership across at least three of the following areas:
- Strategic planning
- Performance management
- Service improvement
- Customer engagement / customer service
- Risk management
- Corporate governance
In addition, applicants must demonstrate:
- Proven experience of team leadership and people management
- Experience of financial management and budget oversight
- A strong track record in leading organisational change and service improvement initiatives
- Delivery of performance management programmes, achieving key targets and measurable improvements over a sustained period
- Experience working with a broad range of stakeholders, both internal and external, to deliver successful outcomes
What you'll get in return
- Opportunity to work at a senior leadership level within a high-impact organisation
- Exposure to complex transformation and strategic programmes
- Competitive salary aligned to senior public sector bands
- Flexible working options available
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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