At a Glance
- Tasks: Support patients in a busy emergency department with clerical and hospitality duties.
- Company: Join a public sector organisation at the Royal Victoria Hospital in Belfast.
- Benefits: Earn £17.22 per hour with full-time night shifts and immediate start.
- Other info: Dynamic role with opportunities for personal development and training.
- Why this job: Make a real difference in patient care while developing valuable skills.
- Qualifications: GCSEs or admin experience, strong communication, and teamwork skills required.
The predicted salary is between 30000 - 40000 £ per year.
A public sector organisation is recruiting for a Band 3 Emergency Department Support Officer based in the Royal Victoria Hospital. This is a full time night shift position.
As an Emergency Department Support Officer, you will play a key role within a busy multi-disciplinary team, ensuring a smooth, welcoming and well-organised environment for all patients who attend. This is a varied position combining clerical support, hospitality, stock management, tidiness, and coordination of basic maintenance tasks. You will be the first point of contact for patients arriving to the department, providing a professional, friendly welcome and guiding them through the next steps. Working alongside clinical and administrative staff, you will help maintain a safe, clean and efficient environment while ensuring patients feel informed, respected and comfortable throughout their visit.
Key responsibilities include:
- General Duties
- Deliver excellent customer service and greet patients warmly on arrival.
- Communicate effectively with clinical teams to support patient care needs.
- Help maintain a safe, tidy and organised department, including monitoring equipment and the environment.
- Keep patients informed of delays or changes to their care pathway.
- Manage departmental stock levels and ensure supplies are readily available.
- Clerical Duties
- Respond promptly to phone calls and patient enquiries.
- Take arrival details for ambulance patients.
- Maintain notice boards and dispose of outdated materials.
- Book patient transport (e.g., ambulance services, taxis, family arrangements).
- Follow-up on test results where required.
- Maintain clerical stock and order supplies as needed.
- Page specialist teams when requested.
- Provide cover for other reception areas during staff shortages.
- Manage confidential waste and scan essential patient documentation in real time.
- Report IT issues and follow up to resolution.
- Cleaning & Environmental Support
- Help ensure a clean, safe and presentable department at all times.
- Alert staff to required cleans or spillages.
- Keep workstations and storage areas tidy and organised.
- Report cleanliness issues promptly to senior staff.
- Assist with linen management, scrub suit levels and general equipment checks.
- Coordinate minor maintenance requests with Estates teams.
- Catering Support
- Liaise with kitchen and nursing staff regarding meal requirements.
- Report catering issues where necessary.
- Training & Development
- Participate in mandatory training and regular appraisal.
- Continue personal development to support service needs.
- Undertake training related to supplies, systems and departmental processes.
What you'll need to succeed
- Essential:
- Four GCSEs (A-C / 9-4) including English OR at least two years’ administrative experience.
- Experience using Microsoft Office applications.
- Strong communication skills and a professional approach.
- Ability to work effectively within a team.
- Strong organisational skills with the ability to prioritise tasks.
- Ability to remain calm and efficient in a fast-paced environment.
- Initiative and problem-solving skills.
- Desirable:
- Experience working in a healthcare or multi-disciplinary team environment.
What you'll get in return
- Belfast - based in Royal Victoria Hospital
- Full-time role - night shift rota £17.22 per hour
- Full time role with immediate start
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Emergency Department Support Officer - RVH - Full time night shift in Belfast employer: Hays
As a public sector organisation, the Royal Victoria Hospital offers a supportive and dynamic work environment for Emergency Department Support Officers. Employees benefit from competitive pay, comprehensive training, and opportunities for personal development, all while contributing to the well-being of the community in Belfast. The collaborative culture fosters teamwork and ensures that staff feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Emergency Department Support Officer - RVH - Full time night shift in Belfast
✨Tip Number 1
Get to know the company! Research the Royal Victoria Hospital and its values. When you walk in for your interview, you’ll impress them with your knowledge and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As an Emergency Department Support Officer, you'll need to be friendly and professional. Role-play common scenarios with a friend to boost your confidence and ensure you can handle patient interactions smoothly.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed tasks or improved processes in previous roles. This will demonstrate your ability to keep the department tidy and efficient, which is key for this position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so reach out if you have any questions!
We think you need these skills to ace Emergency Department Support Officer - RVH - Full time night shift in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the job description. We want to see how your background fits with the role of Emergency Department Support Officer, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how you can contribute to our team at the Royal Victoria Hospital. Keep it friendly and professional, just like the environment we aim to create.
Show Off Your Communication Skills:Since this role involves a lot of interaction with patients and staff, make sure your application reflects your strong communication skills. Whether it’s in your CV or cover letter, let us know how you’ve effectively communicated in past roles.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates about your application status. Plus, it’s super easy!
How to prepare for a job interview at Hays
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Emergency Department Support Officer. Familiarise yourself with the key duties mentioned in the job description, such as providing excellent customer service and managing stock levels. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
As this position requires strong communication skills, be prepared to discuss examples from your past experiences where you've effectively communicated with patients or team members. Think about situations where you had to remain calm under pressure, as this will highlight your ability to thrive in a fast-paced environment.
✨Prepare Questions for the Interviewers
Interviews are a two-way street, so come armed with thoughtful questions about the team dynamics, training opportunities, and what a typical night shift looks like. This shows your genuine interest in the role and helps you assess if the workplace is the right fit for you.
✨Dress the Part
Even though this is a support role, first impressions matter! Dress smartly and professionally for your interview. It reflects your seriousness about the position and sets a positive tone for the conversation. Remember, you're aiming to convey that you can represent the department well.
