At a Glance
- Tasks: Support patients in a busy emergency department with clerical and hospitality duties.
- Company: Public sector organisation dedicated to patient care in Belfast.
- Benefits: Full-time role with competitive pay of £12.31 per hour and shift patterns.
- Other info: Opportunity for personal development and training in a supportive environment.
- Why this job: Make a real difference in patients' experiences while working in a dynamic team.
- Qualifications: Four GCSEs or two years' admin experience; strong communication and organisational skills.
The predicted salary is between 12 - 16 € per hour.
A public sector organisation is recruiting for a Band 3 Emergency Department Support Officer based in Belfast.
As an Emergency Department Support Officer, you will play a key role within a busy multi‑disciplinary team, ensuring a smooth, welcoming and well‑organised environment for all patients who attend. This is a varied position combining clerical support, hospitality, stock management, tidiness, and coordination of basic maintenance tasks. You will be the first point of contact for patients arriving to the department, providing a professional, friendly welcome and guiding them through the next steps. Working alongside clinical and administrative staff, you will help maintain a safe, clean and efficient environment while ensuring patients feel informed, respected and comfortable throughout their visit.
Key responsibilities include:
- General Duties
- Deliver excellent customer service and greet patients warmly on arrival.
- Communicate effectively with clinical teams to support patient care needs.
- Help maintain a safe, tidy and organised department, including monitoring equipment and the environment.
- Keep patients informed of delays or changes to their care pathway.
- Manage departmental stock levels and ensure supplies are readily available.
- Clerical Duties
- Respond promptly to phone calls and patient enquiries.
- Take arrival details for ambulance patients.
- Maintain notice boards and dispose of outdated materials.
- Book patient transport (e.g., ambulance services, taxis, family arrangements).
- Follow-up on test results where required.
- Maintain clerical stock and order supplies as needed.
- Page specialist teams when requested.
- Provide cover for other reception areas during staff shortages.
- Manage confidential waste and scan essential patient documentation in real time.
- Report IT issues and follow up to resolution.
- Cleaning & Environmental Support
- Help ensure a clean, safe and presentable department at all times.
- Alert staff to required cleans or spillages.
- Keep workstations and storage areas tidy and organised.
- Report cleanliness issues promptly to senior staff.
- Assist with linen management, scrub suit levels and general equipment checks.
- Coordinate minor maintenance requests with Estates teams.
- Catering Support
- Liaise with kitchen and nursing staff regarding meal requirements.
- Report catering issues where necessary.
- Training & Development
- Participate in mandatory training and regular appraisal.
- Continue personal development to support service needs.
- Undertake training related to supplies, systems and departmental processes.
What you’ll need to succeed
Essential:
- Four GCSEs (A-C / 9-4) including English OR at least two years’ administrative experience.
- Experience using Microsoft Office applications.
- Strong communication skills and a professional approach.
- Ability to work effectively within a team.
- Strong organisational skills with the ability to prioritise tasks.
- Ability to remain calm and efficient in a fast‑paced environment.
- Initiative and problem‑solving skills.
Desirable:
- Experience working in a healthcare or multi‑disciplinary team environment.
What you’ll get in return
Belfast-based office, Full-time role, Shift patterns, £12.31 per hour.
If you’re interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Emergency Department Support Officer - RVH - 24/7 Shift pattern in Belfast employer: Hays
As a public sector organisation based in Belfast, we pride ourselves on fostering a supportive and inclusive work environment for our Emergency Department Support Officers. Our team-oriented culture encourages professional growth through ongoing training and development opportunities, ensuring that you can thrive in your role while making a meaningful impact on patient care. With a commitment to excellent customer service and a focus on maintaining a safe and welcoming atmosphere, we offer a rewarding career path in the heart of the community.
StudySmarter Expert Advice🤫
We think this is how you could land Emergency Department Support Officer - RVH - 24/7 Shift pattern in Belfast
✨Tip Number 1
Get to know the company culture! Research the public sector organisation and understand their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As an Emergency Department Support Officer, you'll need to interact with patients and staff regularly. Role-play common scenarios with a friend or family member to boost your confidence and ensure you come across as friendly and professional.
✨Tip Number 3
Be proactive during the interview! Prepare questions that show your interest in the role and how you can contribute to the team. Ask about their current challenges and how you can help improve the patient experience.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about landing the job and want to be part of our community.
We think you need these skills to ace Emergency Department Support Officer - RVH - 24/7 Shift pattern in Belfast
Some tips for your application 🫡
Show Off Your Communication Skills:Since you'll be the first point of contact for patients, make sure your application highlights your strong communication skills. Use examples from your past experiences to show how you’ve effectively interacted with others, especially in busy environments.
Tailor Your CV and Cover Letter:Don’t just send a generic CV! Tailor it to the Emergency Department Support Officer role by emphasising relevant experience, like clerical support or customer service. We want to see how your skills match what we’re looking for!
Highlight Your Organisational Skills:This role requires strong organisational skills, so be sure to mention any experience you have in managing tasks or maintaining order in a busy setting. Show us how you can keep things running smoothly!
Apply Through Our Website:We encourage you to apply through our website for a seamless application process. It’s quick and easy, and ensures your application gets to us directly. Don’t miss out on this opportunity!
How to prepare for a job interview at Hays
✨Know the Role Inside Out
Make sure you understand the key responsibilities of an Emergency Department Support Officer. Familiarise yourself with the tasks like managing stock levels, providing excellent customer service, and maintaining a clean environment. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since you'll be the first point of contact for patients, it's crucial to demonstrate your strong communication skills during the interview. Practice how you would greet patients and handle enquiries. Use examples from your past experiences where you effectively communicated in a busy environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle stressful situations. Think of examples where you've had to remain calm under pressure or manage multiple tasks at once. This will show that you can thrive in a fast-paced setting.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the workplace is the right fit for you.
