At a Glance
- Tasks: Lead and support a diverse range of applications while ensuring top-notch operational performance.
- Company: Join a large public sector organisation with a focus on technology and innovation.
- Benefits: Enjoy 42 days of annual leave, a great pension scheme, and flexible working options.
- Other info: Great career progression opportunities in a supportive and inclusive environment.
- Why this job: Make a real impact by overseeing critical applications and enhancing organisational efficiency.
- Qualifications: Extensive technical background in application delivery and hands-on database management experience required.
The predicted salary is between 54000 - 66000 £ per year.
A large public sector organisation is looking for an Application Support Lead on a permanent basis to act as a senior subject matter expert and technical leader within its Application Support team.
You will oversee the design, management and support of a diverse estate of around 80 applications and 60 services, spanning Windows, Linux/UNIX, Azure and SaaS platforms, from building management systems through to core teaching and learning services.
You will take end-to-end ownership of these systems, set technical standards and deliver excellent operational support. As well as hands-on technical delivery, you will deputise for the Application Support Manager when required and manage tasks on their behalf. The role combines technical analysis, business analysis and project management.
Your new role
- Designing, integrating, administering and supporting enterprise, cloud, SaaS, hybrid and server-based applications
- Managing application databases to ensure data integrity, resilience and high availability, including regular disaster recovery testing of critical systems with reporting to the audit committee
- Leading business analysis and requirements gathering ahead of any tender or product purchase
- Leading the onboarding of new applications from hosting architecture through to live production, support standards and staff training
- Overseeing major incidents from a technical standpoint, coordinating resolver groups and stepping in hands-on when needed
- Leading root cause analysis and continual service improvement
- Maintaining awareness of cyber security threats and implementing technologies to strengthen the organisation's security posture
- Developing best-practice policies, standards, procedures and guidelines
- Leading project and change activity as part of wider IT and organisation-wide project teams
- Coaching and mentoring team members to build overall capability
What you'll need to succeed
- Extensive technical background across physical, virtualised, SaaS and hybrid application delivery, including Windows, UNIX/Linux and Azure
- Hands-on database management experience, ideally across SQL Server, MySQL and MariaDB
- Strong working knowledge of ITIL processes, including incident, problem and change management
- Experience of delivering application support in a similarly sized, complex and diverse organisation
- Experience of working with multiple support and resolver groups, and with third-party vendors
- Working knowledge of cyber security processes and practices, and experience of working with Information Security and governance teams
- The ability to act as a trusted advisor, communicating complex technical concepts clearly to non-technical stakeholders
- The ability to manage multiple priorities in a demanding environment
What you'll get in return
- Salary of 48,337 to 57,666 depending on experience
- 42 days' annual leave including public holidays
- Excellent public sector pension scheme
- Flexible and hybrid working
- Discounted local travel and retailer discounts
- A fair, inclusive and supportive working environment
- Career progression and development opportunities
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Application Support Techncal Lead in Belfast employer: Hays
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StudySmarter Expert Advice🤫
We think this is how you could land Application Support Techncal Lead in Belfast
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Hays values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Hays might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Hays!
✨Direct Apply to Hays
Let's not forget to apply directly through the Hays website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Application Support Techncal Lead in Belfast
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Hays.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Hays. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Hays
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
