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- Tasks: Provide essential admin support, handle calls, and maintain accurate records.
- Company: Established organisation with a strong regional presence.
- Benefits: Earn £14.17 per hour with a supportive team culture.
- Why this job: Kickstart your career in a fast-paced environment with growth opportunities.
- Qualifications: A Level 2 qualification and relevant admin experience required.
- Other info: Immediate start until mid-January 2027.
The predicted salary is between 11 - 17 £ per hour.
An established organisation with a strong presence across the region is seeking an Administrator to join their busy team on a temporary maternity cover basis until mid-January 2027.
As Administrator, you will provide essential administrative and customer service support to the team. Your responsibilities will include:
- Handling incoming calls and email enquiries
- Raising orders
- Maintaining accurate records
- Updating internal systems
- Preparing reports
- Supporting meetings and taking minutes
- Processing purchase orders and invoices
- Ensuring all documentation complies with internal policies, GDPR and quality standards
This is a varied and fast-paced role requiring flexibility, professionalism, and strong attention to detail.
What you'll need to succeed:
- A Level 2 qualification (or equivalent) and at least 1 year’s relevant administrative/reception experience or 2 years’ relevant experience
- Strong IT skills with proficiency in Microsoft Outlook, Word and Excel
- Excellent accuracy, attention to detail and organisational skills
- Experience communicating with internal and external stakeholders in a professional and confidential manner
- Ability to work independently and as part of a busy team, meeting tight deadlines and managing your workload effectively
- Experience dealing with challenging customer situations (desirable)
- Experience processing purchase orders and invoices (desirable)
What you'll get in return:
- £14.17 per hour
- Immediate start - role until mid Jan 2027
- Supportive team culture and opportunities to broaden your skills
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Administrative Officer (call handling) in Belfast employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrative Officer (call handling) in Belfast
✨Tip Number 1
Get your game face on! When you land that interview, make sure to research the company and its culture. This will help you tailor your responses and show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will boost your confidence and help you articulate your experience clearly, especially when discussing your admin skills.
✨Tip Number 3
Dress to impress! Even if it’s a virtual interview, looking professional can set the right tone. It shows you take the opportunity seriously and are ready to represent yourself well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Administrative Officer (call handling) in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience, especially in administrative roles. We want to see how your skills match the job description, so don’t be shy about showcasing your call handling and customer service expertise!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Administrative Officer role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about this opportunity.
Show Off Your IT Skills: Since strong IT skills are a must, make sure to mention your proficiency in Microsoft Outlook, Word, and Excel. If you have any specific examples of how you've used these tools effectively, we’d love to hear about them!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Hays
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Administrative Officer position. Familiarise yourself with call handling, record maintenance, and report preparation. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your IT Skills
Since strong IT skills are crucial for this job, be prepared to discuss your experience with Microsoft Outlook, Word, and Excel. You might even want to mention specific tasks you've completed using these tools, like creating reports or managing emails, to demonstrate your proficiency.
✨Prepare for Customer Scenarios
Given that you'll be handling customer enquiries, think of examples from your past experiences where you dealt with challenging situations. Be ready to explain how you resolved issues while maintaining professionalism and confidentiality. This will highlight your customer service skills.
✨Practice Your Communication Skills
As communication is key in this role, practice articulating your thoughts clearly and concisely. You might want to do a mock interview with a friend or family member, focusing on how you would handle calls and emails. This will help you feel more at ease during the actual interview.
