Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer queries and ensure top-notch service in a fast-paced office.
- Company: Join a reputable business in Bedford focused on quality and customer care.
- Benefits: Competitive salary, full-time hours, and a supportive work environment.
- Why this job: Make a real difference in customer satisfaction while gaining valuable experience.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Temporary role with potential for growth in a dynamic team.
The predicted salary is between 19500 - 23400 £ per year.
Temporary Office-based Customer Service Co-ordinator required for a temporary position in the Bedford area.
Your new company
Hays are working with an established business in the Bedford area who are looking for two experienced office based Customer Service Coordinators to join their busy team on a temporary basis, initially for 3 months.
Your new role
As a Customer Service Coordinator, you will be responsible for managing and resolving customer defects within agreed timescales, ensuring high standards of service and compliance with health and safety procedures. You will liaise with managers, maintenance teams, and subcontractors, overseeing remedial works and maintaining accurate documentation. This role also involves promoting cost control, supporting continuous improvement initiatives, and enhancing customer satisfaction ratings.
What you'll need to succeed
- The ideal candidate for this position will have experience in an office based customer service environment, able to work in a fast paced busy office environment, have excellent communication skills and able to work on multiple systems, including CRM, Outlook, Teams and Microsoft based packages.
- Previous experience in a similar role within the housebuilding or construction industry would be ideal but not essential.
- Excellent interpersonal and negotiation skills
- Ability to stay calm and professional when handling customer complaints
- Strong organisational and analytical skills
- Proficiency in Microsoft Excel and Word
What you'll get in return
- Interim position initially for 3 months
- Opportunity to work with a reputable company committed to quality and customer care
- Working hours 37 hours per week
- Full time office based role
- Salary Equivalent £26-28K per annum
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to ben.gower@hays.com or call us on 01908 870250. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Customer Service / Administration Coordinator in Bedford employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service / Administration Coordinator in Bedford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in customer service or administration. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute to their success.
✨Tip Number 3
Practice your communication skills! Since this role is all about customer service, being able to articulate your thoughts clearly and confidently will set you apart. Consider mock interviews with friends or family.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service / Administration Coordinator in Bedford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and administration. Use keywords from the job description to show that you’re a perfect fit for the role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you want to work with us at StudySmarter and how your skills align with the Customer Service Coordinator position.
Showcase Your Skills: Don’t forget to mention your proficiency in Microsoft Excel, Word, and any CRM systems you've used. We love seeing candidates who can hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s quick and easy, and we can’t wait to see your application!
How to prepare for a job interview at Hays
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you handle complaints and ensure customer satisfaction, as this role heavily relies on those skills.
✨Familiarise Yourself with Relevant Software
Since the job requires proficiency in CRM systems, Outlook, and Microsoft packages, make sure you can confidently talk about your experience with these tools. If you’ve used similar software, mention that too!
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer service scenarios. Think of examples from your past experiences where you resolved issues or improved processes, and be ready to share them.
✨Show Your Organisational Skills
This role demands strong organisational abilities. Prepare to discuss how you manage your time and tasks effectively, especially in a fast-paced environment. Highlight any tools or methods you use to stay organised.
