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- Tasks: Lead a dynamic billing team and drive performance across global operations.
- Company: Bristol-based business with a focus on innovation and compliance.
- Benefits: Hybrid working, competitive salary, excellent benefits, and parking.
- Other info: Opportunity for career growth in a supportive environment.
- Why this job: Make an impact by improving billing processes and leading a talented team.
- Qualifications: Proven leadership, project management skills, and knowledge of billing regulations.
The predicted salary is between 40000 - 50000 £ per year.
Your new company is a Bristol based business.
Your new role involves driving performance, compliance and continuous improvement across a global billing function. We're looking for a confident, delivery-focused Billing Operations Manager to lead a blended onshore/offshore team and own the accuracy, integrity and efficiency of the end-to-end billing processes. You'll be the operational heartbeat of the function - ensuring deadlines are met, controls are tight, and service to the business is consistently high.
What you'll lead:
- Team leadership - Line management of 2 onshore and 5 offshore direct reports, setting standards, coaching for performance and building capability across both locations.
- 1:1 rhythm - Weekly touchpoints with the onshore team and offshore team lead to maintain alignment, unblock issues and drive accountability.
- KPI reporting - Monthly analysis and reporting of billing KPIs to the Global Head of Billing, highlighting trends, risks and improvement opportunities.
- Project delivery - Leading contract reviews, supporting a billing-system rewrite, and managing the onboarding of clients from new acquisitions.
- Regulatory compliance - Ensuring all billing activity adheres to relevant legislation, internal controls and audit requirements.
- Systems oversight - Managing accurate and timely exports from the billing system into the finance system.
- Training & development - Coaching and upskilling both onshore and offshore teams to strengthen process knowledge and quality.
- Month-end leadership - Acting as the lead for all billing-related month-end close activities, ensuring deadlines and standards are consistently met.
What you'll need to succeed:
- Proven team leadership.
- Structured 1:1 management - Ability to run weekly check-ins that maintain alignment, unblock issues and keep delivery on track.
- KPI ownership - Strong analytical skills to interpret monthly KPIs, identify trends and report confidently to senior leadership.
- Project management capability - Demonstrable experience leading projects such as system upgrades, contract reviews or acquisition onboarding.
- Regulatory and compliance knowledge - Understanding of billing legislation, audit controls and compliance frameworks.
- Systems proficiency - Hands-on experience with billing platforms and ERP systems.
- Training and coaching skills - Ability to upskill teams, embed process knowledge and raise quality standards across locations.
- Month-end close experience - Confident leading billing-related month-end activities, ensuring accuracy and deadlines are met.
- Process improvement mindset - Ability to spot inefficiencies, tighten controls and streamline workflows.
- Stakeholder communication - Clear, credible communication with directors, offshore leads and cross-functional teams.
What you'll get in return:
- Hybrid working
- Good salary
- Excellent benefits package
- Parking
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Locations
Billing Manager in Bath, Somerset employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Billing Manager in Bath, Somerset
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of digging on their website and social media. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Show off your skills! Bring examples of your past work or projects that relate to the role. This not only demonstrates your experience but also gives you a chance to discuss how you can add value to their billing operations.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Billing Manager in Bath, Somerset
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Billing Manager role. Highlight your team leadership experience and any relevant project management skills. We want to see how you can drive performance and compliance in a billing function!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use metrics where possible to demonstrate how you've improved processes or led successful projects. This will help us see your impact in previous roles.
Be Clear and Concise: When writing your application, be clear and concise. We appreciate straightforward communication, especially when it comes to your experience with KPIs and regulatory compliance. Keep it professional but let your personality shine through!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach your CV and cover letter directly. Let’s get your application in!
How to prepare for a job interview at Hays
✨Know Your Numbers
As a Billing Manager, you'll need to be comfortable with KPIs. Brush up on relevant metrics and be ready to discuss how you've used data to drive performance in previous roles. This shows you can not only analyse trends but also take action based on your findings.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led teams, especially in a blended onshore/offshore environment. Think about specific challenges you've faced and how you coached your team to overcome them. This will demonstrate your ability to manage and inspire others.
✨Understand Compliance Inside Out
Familiarise yourself with the regulatory landscape related to billing. Be prepared to discuss how you've ensured compliance in past roles, as this is crucial for the position. Showing that you have a solid grasp of legislation will set you apart from other candidates.
✨Be Ready to Discuss Process Improvements
Think of instances where you've identified inefficiencies and implemented changes that improved workflows. Be specific about the outcomes of these improvements. This will highlight your proactive mindset and ability to enhance operational efficiency.