At a Glance
- Tasks: Provide exceptional customer service and manage orders for clinical and industrial clients.
- Company: Join a leading scientific organisation with a focus on teamwork and innovation.
- Benefits: Earn £15 per hour on a 10-month temporary contract with valuable experience.
- Other info: Gain insights into the pharmaceutical or scientific industry while working in a dynamic environment.
- Why this job: Make a real difference by supporting customers and ensuring smooth operations.
- Qualifications: Customer service experience and good MS Word & Excel skills required.
The predicted salary is between 30000 - 30000 £ per year.
Our client is looking for a Customer Service Representative to support UK-wide clinical and industrial customers for a 10-month temporary assignment.
You’ll play a key part in ensuring customers receive exceptional service - from managing orders and resolving delivery queries to coordinating with internal teams to keep everything running smoothly.
- Managing customer data - keeping records accurate and up to date for compliance and audit purposes.
- Processing quotations & orders - raising quotes, orders and schedule agreements to agreed service levels.
- Handling customer enquiries - providing friendly, efficient support via phone and email.
- Working cross-functionally - collaborating with distribution, planning, finance and sales operations to resolve issues and manage expectations.
- Investigating queries & complaints - taking ownership and ensuring swift resolution.
- Tracking deliveries - liaising with courier partners and monitoring shipment progress.
- Supporting daily operations - contributing to daily meetings and managing shared inboxes.
- Maintaining performance targets - helping achieve Lines On Time In Full (LOTIF) goals.
- Promoting safety & compliance - following company policies and encouraging safe working practices.
Customer service experience - ideally in a team-based, customer-facing environment.
SAP experience - desirable but not essential.
Good MS Word & Excel skills - intermediate to advanced level.
Pharmaceutical or scientific industry exposure (preferred but not required).
£15 per hour
10-month temporary contract
Opportunity to gain experience in a leading scientific/industrial organisation.
Locations
Customer Service / Monitoring Operative in Basingstoke, Hampshire employer: Hays
Join a leading scientific organisation in Basingstoke as a Customer Service Representative, where you will be part of a dynamic team dedicated to delivering exceptional service to our clinical and industrial customers. Enjoy a supportive work culture that values collaboration and employee growth, with opportunities to enhance your skills in a fast-paced environment. With competitive pay and the chance to gain valuable experience in the pharmaceutical or scientific industry, this temporary role offers a meaningful and rewarding employment experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service / Monitoring Operative in Basingstoke, Hampshire
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you had to resolve issues or handle complaints. Be ready to share these experiences during your interview to demonstrate your problem-solving abilities.
✨Tip Number 3
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the team. This shows that you’re engaged and eager to learn more about how you can contribute.
✨Tip Number 4
Apply through our website for a smoother process! We want to make it easy for you to connect with us, so take advantage of our platform to submit your application and stay updated on your progress.
We think you need these skills to ace Customer Service / Monitoring Operative in Basingstoke, Hampshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service role. Highlight any relevant customer service experience, especially in a team-based environment, and don’t forget to mention your data management skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your ability to handle customer enquiries and your knack for resolving issues quickly. Keep it friendly and professional!
Showcase Your Tech Skills:Since the job mentions SAP and MS Word & Excel, make sure to highlight any experience you have with these tools. If you’ve used them in previous roles, give specific examples of how you’ve leveraged them to improve customer service or manage data.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join our team at StudySmarter!
How to prepare for a job interview at Hays
✨Know Your Customer Service Basics
Brush up on your customer service principles. Be ready to discuss how you would handle common scenarios, like resolving delivery issues or managing customer complaints. Show that you understand the importance of exceptional service and can provide examples from your past experiences.
✨Familiarise Yourself with Data Management
Since this role involves managing customer data, it’s crucial to demonstrate your understanding of keeping records accurate and up to date. Prepare to talk about any experience you have with data management systems, even if it’s not SAP, and highlight your proficiency in MS Word and Excel.
✨Show Your Team Spirit
This position requires collaboration across various teams. Think of examples where you’ve worked cross-functionally in the past. Be ready to explain how you effectively communicated with different departments to resolve issues and meet customer expectations.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Practice answering questions like how you would track a delivery or handle a difficult customer inquiry. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
