At a Glance
- Tasks: Support customers by managing orders, resolving queries, and collaborating with internal teams.
- Company: Join a leading scientific/industrial organisation in a supportive team environment.
- Benefits: Earn £15 per hour with a 10-month contract and plenty of parking.
- Other info: Perfect for organised individuals who thrive in fast-paced environments.
- Why this job: Gain valuable experience while making a real difference in customer service.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 30000 £ per year.
Temporary Customer Service Representative (10-Month Contract) - Basingstoke - £15 per hour
Are you an organised, people-focused professional who thrives in a fast-paced customer environment? Our client is looking for a Customer Service Representative to support UK-wide clinical and industrial customers for a 10-month temporary assignment. This role is based in Basingstoke, with plenty of available parking.
You’ll play a key part in ensuring customers receive exceptional service - from managing orders and resolving delivery queries to coordinating with internal teams to keep everything running smoothly.
What You’ll Be Doing:
- Managing customer data - keeping records accurate and up to date for compliance and audit purposes.
- Processing quotations & orders - raising quotes, orders and schedule agreements to agreed service levels.
- Handling customer enquiries - providing friendly, efficient support via phone and email.
- Working cross-functionally - collaborating with distribution, planning, finance and sales operations to resolve issues and manage expectations.
- Investigating queries & complaints - taking ownership and ensuring swift resolution.
- Tracking deliveries - liaising with courier partners and monitoring shipment progress.
- Supporting daily operations - contributing to daily meetings and managing shared inboxes.
- Maintaining performance targets - helping achieve Lines On Time In Full (LOTIF) goals.
- Promoting safety & compliance - following company policies and encouraging safe working practices.
What We’re Looking For:
- Customer service experience - ideally in a team-based, customer-facing environment.
- Strong communication skills - confident, clear and professional.
- Excellent organisation & attention to detail - able to manage multiple tasks accurately.
- Problem-solving mindset - proactive and solutions-focused.
- SAP experience - desirable but not essential.
- Good MS Word & Excel skills - intermediate to advanced level.
- Pharmaceutical or scientific industry exposure (preferred but not required).
What’s On Offer:
- £15 per hour
- 10-month temporary contract
- Basingstoke location with parking
- Supportive team environment
- Opportunity to gain experience in a leading scientific/industrial organisation
If you feel you have the required skills to be able to 'hit the ground running' in this role - please apply, and we will be in touch to discuss further.
Locations
Customer Service Assistant x 2 in Basingstoke, Hampshire employer: Hays
Join a dynamic and supportive team in Basingstoke as a Customer Service Assistant, where your contributions will directly impact our UK-wide clinical and industrial customers. Enjoy a competitive hourly rate of £15, ample parking, and the chance to develop your skills within a leading scientific organisation, all while working in a fast-paced environment that values collaboration and exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant x 2 in Basingstoke, Hampshire
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing common customer service scenarios with a friend. This will boost your confidence and help you articulate your problem-solving approach.
✨Tip Number 3
Be ready to showcase your organisational skills! Prepare examples of how you've managed multiple tasks or resolved customer issues in the past. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Assistant x 2 in Basingstoke, Hampshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our Customer Service Assistant role. Share specific examples of how you've handled customer queries or resolved issues in the past.
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers and internal teams, make sure your application reflects your strong communication skills. Keep it clear, concise, and professional – we love a good chat but appreciate brevity too!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Hays
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like managing customer data and handling enquiries. This will help you demonstrate how your skills align with what they’re looking for.
✨Show Off Your Communication Skills
Since strong communication is crucial for this role, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully handled customer queries in the past, whether over the phone or via email.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and maintain attention to detail. You might want to share specific instances where your organisational skills helped resolve issues or improve processes in a previous role.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving mindset. Think of scenarios where you took ownership of a complaint or query and resolved it effectively. Highlight your proactive approach and any tools you used, like MS Excel, to track progress.
