At a Glance
- Tasks: Deliver exceptional customer service and manage orders for clinical and industrial clients.
- Company: Join a leading scientific organisation with a focus on teamwork and support.
- Benefits: Earn £15 per hour with a 10-month temporary contract and gain valuable experience.
- Other info: Opportunity to work in a dynamic environment with potential for future roles.
- Why this job: Make a real difference by helping customers and resolving their queries.
- Qualifications: Customer service experience and good MS Word & Excel skills required.
The predicted salary is between 30000 - 30000 £ per year.
Our client is looking for a Customer Service Representative to support UK-wide clinical and industrial customers for a 10-month temporary assignment.
You’ll play a key part in ensuring customers receive exceptional service - from managing orders and resolving delivery queries to coordinating with internal teams to keep everything running smoothly.
- Managing customer data - keeping records accurate and up to date for compliance and audit purposes.
- Processing quotations & orders - raising quotes, orders and schedule agreements to agreed service levels.
- Handling customer enquiries - providing friendly, efficient support via phone and email.
- Working cross-functionally - collaborating with distribution, planning, finance and sales operations to resolve issues and manage expectations.
- Investigating queries & complaints - taking ownership and ensuring swift resolution.
- Tracking deliveries - liaising with courier partners and monitoring shipment progress.
- Supporting daily operations - contributing to daily meetings and managing shared inboxes.
- Maintaining performance targets - helping achieve Lines On Time In Full (LOTIF) goals.
- Promoting safety & compliance - following company policies and encouraging safe working practices.
Customer service experience - ideally in a team-based, customer-facing environment.
SAP experience - desirable but not essential.
Good MS Word & Excel skills - intermediate to advanced level.
Pharmaceutical or scientific industry exposure (preferred but not required).
£15 per hour
10-month temporary contract
Opportunity to gain experience in a leading scientific/industrial organisation.
Locations
Customer Service and Admin Advisor (Temporary) in Basingstoke, Hampshire employer: Hays
Join a leading scientific organisation in Basingstoke as a Customer Service and Admin Advisor, where you will be part of a dynamic team dedicated to delivering exceptional service to our UK-wide clients. Enjoy a supportive work culture that values collaboration and employee growth, with opportunities to enhance your skills in a fast-paced environment. With a competitive hourly rate and the chance to gain valuable experience in the pharmaceutical and industrial sectors, this temporary role offers a meaningful and rewarding employment experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service and Admin Advisor (Temporary) in Basingstoke, Hampshire
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your customer service experience aligns with the role, especially in handling enquiries and resolving issues.
✨Tip Number 3
Don’t forget to ask questions during the interview! It shows you're engaged and helps you figure out if the company is the right fit for you. Ask about their team dynamics or how they measure success in customer service.
✨Tip Number 4
Apply through our website for the best chance! We want to see your application and get you in for an interview. Plus, it’s easier for us to keep track of your progress and connect with you directly.
We think you need these skills to ace Customer Service and Admin Advisor (Temporary) in Basingstoke, Hampshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant customer service experience and any data skills you have. We want to see how your background fits with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this temporary role and how you can contribute to our team. Keep it friendly and professional, just like the service we provide.
Show Off Your Communication Skills:Since this role involves handling enquiries and resolving issues, make sure your application reflects your strong communication skills. We love candidates who can convey information clearly and effectively, both in writing and verbally.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Hays
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've handled difficult situations or resolved complaints in the past. This role is all about providing exceptional service, so showing that you can keep a cool head under pressure will impress them.
✨Familiarise Yourself with Data Management
Since this position involves managing customer data, it’s a good idea to understand the basics of data accuracy and compliance. Think about how you’ve kept records organised in previous roles and be prepared to discuss your approach to maintaining accurate information.
✨Show Off Your Teamwork Skills
This job requires collaboration with various teams, so be ready to talk about your experience working cross-functionally. Share specific examples of how you’ve worked with others to resolve issues or improve processes, as this will demonstrate your ability to fit into their team.
✨Prepare for Common Questions
Anticipate questions related to order processing and handling enquiries. Practice your responses to common scenarios they might present, like how you would track a delivery or manage a customer complaint. This will help you feel more confident and articulate during the interview.
