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- Tasks: Lead housing regulatory compliance and improve service quality for residents.
- Company: A high-performing public sector housing provider with a strong improvement culture.
- Benefits: Hybrid working, competitive salary, and a supportive work environment.
- Why this job: Make a real impact on housing standards and resident experiences.
- Qualifications: Experience in social housing or local government with strong regulatory knowledge.
- Other info: Opportunity to shape strategic housing assurance and engage with communities.
The predicted salary is between 36000 - 60000 £ per year.
An excellent opportunity has arisen to join the Housing Strategy and Performance function of a large, high-performing public sector housing provider. This newly enhanced role will play a critical part in strengthening regulatory compliance, governance and service assurance across a diverse housing service.
You will lead on the development and delivery of a housing regulatory assurance and continuous improvement programme, ensuring services meet statutory and regulatory requirements and deliver safe, high-quality outcomes for residents. This is a visible, influential role, working closely with senior leaders, operational housing teams, residents and external partners to drive up standards, improve customer experience and embed a culture of learning and accountability.
Your new role
- Lead the planning, coordination and delivery of housing regulatory compliance and assurance activity across the housing service.
- Provide expert advice, challenge and support to housing teams to ensure statutory, regulatory and policy compliance.
- Carry out service reviews and diagnostic assessments, identifying areas of risk or non-compliance and developing clear, evidence-based improvement plans.
- Develop and monitor performance frameworks, KPIs and benchmarking, working collaboratively with data and performance colleagues.
- Prepare and present formal reports, briefings and recommendations for senior leaders, elected members and other stakeholders.
- Establish and maintain clear standards, procedures and controls, holding services to account and escalating risks appropriately.
- Operate confidently in a fast-paced, changeable environment, managing multiple priorities and competing demands.
- Engage directly with residents and communities, ensuring customer feedback informs assurance and improvement activity.
- Represent the housing service corporately, deputising for senior managers where required.
- Maintain a strong focus on safeguarding, resident safety and risk management at all times.
What you'll need to succeed
You will bring significant experience from social housing, local government or a comparable regulated environment, with a clear understanding of how to balance regulatory compliance, service improvement and resident-focused delivery.
You will have:
- Strong knowledge of housing regulation and legislation, including consumer standards and the wider housing, homelessness and landlord agenda.
- Demonstrable experience of service review, improvement planning and performance management, using structured project or programme methodologies.
- Proven ability to prepare and implement policies, procedures, reports and presentations for a wide range of audiences.
- Excellent investigative, analytical and problem-solving skills, with a collaborative and solutions-focused approach.
- Experience managing budgets, resources and competing priorities with diligence and commercial awareness.
- Confidence engaging with residents, operational teams, senior leaders and elected members.
- A strong public service ethos and commitment to improving outcomes for residents.
Desirable
- Experience supporting or preparing for regulatory inspection and assurance regimes.
- Professional qualification in housing or a related discipline, or working towards one.
What you'll get in return
A rare opportunity to shape and influence housing regulatory assurance at a strategic level. Hybrid working with meaningful resident and community engagement. Supportive, values-driven organisation with a strong improvement culture. Competitive local government salary and benefits package.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Housing Regulatory Assurance Officer in Banbury employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Regulatory Assurance Officer in Banbury
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in regulatory roles. Attend industry events or webinars to make connections and learn about potential job openings.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of housing regulations and compliance. Be ready to discuss how your experience aligns with the role and how you can contribute to improving service standards.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles, particularly in regulatory compliance or service improvement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Housing Regulatory Assurance Officer in Banbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Housing Regulatory Assurance Officer role. Highlight your experience in regulatory compliance and service improvement, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Showcase Your Achievements: When writing your application, don’t just list your responsibilities; showcase your achievements! Use specific examples that demonstrate your impact in previous roles, especially in areas like performance management and compliance. This will help us see the value you can bring to our team.
Be Clear and Concise: Keep your application clear and concise. Use straightforward language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to understand your qualifications and experiences at a glance.
Engage with Our Values: Take a moment to reflect on our values and how they resonate with you. In your application, mention how your personal ethos aligns with our commitment to improving outcomes for residents. This connection can really make your application stand out!
How to prepare for a job interview at Hays
✨Know Your Regulations
Make sure you brush up on housing regulations and legislation before the interview. Being able to discuss consumer standards and the wider housing agenda confidently will show that you’re not just familiar with the basics, but that you’re ready to lead on compliance and assurance.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed service reviews or improvement plans. Highlight how you’ve used structured methodologies to achieve results, as this will demonstrate your hands-on experience and problem-solving skills.
✨Engage with Stakeholders
Think about how you can effectively engage with various stakeholders, including residents and senior leaders. Be ready to discuss how you would gather feedback and use it to inform your assurance activities, showing that you value collaboration and community input.
✨Prepare for Scenario Questions
Anticipate scenario-based questions that may test your ability to handle competing priorities or manage risks. Practise articulating your thought process and decision-making strategies, as this will help you convey your confidence in a fast-paced environment.
