At a Glance
- Tasks: Support and maintain Amazon Connect while transitioning to a new contact centre platform.
- Company: Join a forward-thinking company focused on innovative contact centre solutions.
- Benefits: Hybrid working, competitive pay, and a hands-on contract role.
- Other info: Flexible working environment with opportunities for professional growth.
- Why this job: Be a key player in transforming customer service technology and enhancing user experience.
- Qualifications: Experience with AWS and strong problem-solving skills required.
The predicted salary is between 50000 - 60000 £ per year.
We're supporting a major programme seeking an experienced AWS Contact Centre Engineer to take ownership of an existing Amazon Connect environment while supporting a transition to a new contact centre platform. This is a hands-on contract role where you will play a critical part in stabilising live services, capturing technical knowledge, and ensuring a smooth platform transition.
Key Responsibilities:
- Provide day-to-day support across Amazon Connect voice, email and chat channels
- Manage BAU activity, including incidents, defects, backlog and incomplete deliverables
- Take ownership of the platform through a structured handover and knowledge capture
- Produce and enhance technical documentation, including:
- Contact flows / IVR logic
- Routing and queue configuration
- Integration architecture
- Carry out hands-on engineering tasks including:
- Configuration changes
- Debugging and issue resolution
AWS Engineer employer: Hays
Join a forward-thinking company that values innovation and collaboration, offering a dynamic work culture where your contributions as an AWS Engineer will directly impact the success of our major programmes. With hybrid working options and a focus on employee growth, you'll have the opportunity to enhance your skills while working on cutting-edge technology in a supportive environment. Our commitment to maintaining a healthy work-life balance and fostering professional development makes us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land AWS Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the AWS community, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your work with Amazon Connect and other relevant projects. This gives potential employers a tangible look at what you can do.
✨Tip Number 3
Prepare for interviews by brushing up on common AWS scenarios and hands-on tasks. Practice explaining your thought process while solving problems, as this will demonstrate your expertise and approach to real-world challenges.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace AWS Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the AWS Engineer role. Highlight your experience with Amazon Connect and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Showcase Your Technical Skills:In your application, don’t shy away from showcasing your technical skills. Mention specific tools and technologies you’ve used, especially those related to contact centre platforms and AWS services. This helps us see your hands-on experience.
Be Clear and Concise:When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication that gets to the point!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Hays
✨Know Your AWS Inside Out
Make sure you brush up on your knowledge of Amazon Connect and its features. Be ready to discuss your hands-on experience with voice, email, and chat channels, as well as any specific configurations you've managed. This will show that you're not just familiar with the platform but can also take ownership of it.
✨Prepare for Technical Questions
Expect to face technical questions related to contact centre platforms and integration architecture. Review common issues and solutions you've encountered in previous roles. Being able to articulate your problem-solving process will impress the interviewers and demonstrate your expertise.
✨Showcase Your Documentation Skills
Since producing and enhancing technical documentation is a key responsibility, be prepared to discuss how you've approached this in the past. Bring examples of documentation you've created, like contact flows or IVR logic, to illustrate your ability to maintain a well-documented environment.
✨Demonstrate Your Team Spirit
This role involves collaboration, so highlight your experience working in teams, especially during transitions or handovers. Share examples of how you've contributed to team success and ensured continuity in service delivery, which will show that you're a great fit for their culture.
