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- Tasks: As a Housing Outreach Officer, you'll tackle community complaints and ensure housing safety.
- Company: Join Birmingham City Council, Europe's largest local authority known for public service excellence.
- Benefits: Enjoy a competitive pay rate of £13.20/hour plus holiday allowance and potential long-term contracts.
- Why this job: Make a real impact in your community while gaining valuable experience in social housing.
- Qualifications: Must have a full UK driving license, vehicle access, and social housing experience.
- Other info: Immediate start available; compliance checks required before beginning.
Housing Outreach Officer, Full Time, Local Authority, Birmingham City Council, Grade 3
Your new company
Hays is the exclusive recruiting partner for Birmingham City Council, Sandwell Council, Coventry Council and Solihull Metropolitan Borough Council. We are currently looking for candidates to join their teams on a full-time, temporary basis. Being the largest leading local authority in the whole of Europe, Birmingham City Council are renowned for their expertise in public services and endless opportunities.
Your new role We are looking for social housing professionals to join the teams of these local authorities for a number of different positions. As a Housing Officer, you will deliver a responsive and customer-focused service to those affiliated with the local authority.As a Housing Outreach Officer, you will pick up and respond to complaints across the city of Birmingham. You will make community housing visits assessing Health & Safety, as well as respond to complaints such as fly tipping. You will lease with external parties such as waste enforcement and highway maintenance. You will also be expected to report and escalate any other matters to the relevant internal Birmingham City Council teams.
What you’ll need to succeed
In order to succeed in these roles, you will need a full UK driving licence and access to your own vehicle that complies with the clean air zone in Birmingham City Centre. You must also possess or be willing to add business insurance to your policy. A further requirement is a background in Social Housing – this could be a housing officer, neighbourhood officer, homelessness officer etc. You will need knowledge of Legislation and Part 6 and 7 of the Housing Act. These roles will be an ASAP start once compliant. Before starting, you will need to pass your reference and compliance checks. On registration please have your 2 most recent employment details available for reference checks.
What you’ll get in return
These roles are full-time, temporary roles based in Birmingham. Usually it is a 3-month ongoing contract with a high likelihood of long-term extensions. This position in particular offers a pay rate of £13.20 per hour + holiday allowance, which takes the overall hourly accrual to £14.79 per hour.
What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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Assistant Housing Officer - Driving - Grade 3 employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Housing Officer - Driving - Grade 3
✨Tip Number 1
Make sure you familiarize yourself with the local housing legislation, especially Parts 6 and 7 of the Housing Act. This knowledge will not only help you in the role but also demonstrate your commitment and expertise during the interview process.
✨Tip Number 2
Since this role involves community visits and responding to complaints, practice your communication skills. Being able to effectively engage with residents and external parties is crucial for success in this position.
✨Tip Number 3
Ensure your driving license and vehicle meet the requirements specified in the job description. Having a compliant vehicle ready to go will show that you are prepared and serious about the role.
✨Tip Number 4
Network with current or former employees of Birmingham City Council or similar local authorities. They can provide valuable insights into the work culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Assistant Housing Officer - Driving - Grade 3
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Housing Outreach Officer position. Highlight key responsibilities and required qualifications, such as knowledge of legislation and experience in social housing.
Tailor Your CV: Customize your CV to reflect relevant experience in social housing. Emphasize any previous roles that involved community engagement, complaint resolution, or knowledge of the Housing Act.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for public service and your understanding of the challenges faced in social housing. Mention your driving license and vehicle compliance, as these are crucial for the role.
Prepare for Compliance Checks: Gather your two most recent employment details and ensure you have all necessary documentation ready for reference and compliance checks. This will streamline the onboarding process once you are selected.
How to prepare for a job interview at Hays
✨Know Your Legislation
Make sure you are well-versed in the relevant legislation, especially Parts 6 and 7 of the Housing Act. Being able to discuss these laws confidently will show your expertise and readiness for the role.
✨Demonstrate Customer Focus
Prepare examples from your past experience where you provided excellent customer service. Highlight how you handled complaints or resolved issues effectively, as this is crucial for a Housing Outreach Officer.
✨Showcase Your Driving Experience
Since a full UK driving licence and access to a compliant vehicle are essential, be ready to discuss your driving experience. Mention any relevant work-related driving tasks you've performed in previous roles.
✨Prepare for Community Engagement Scenarios
Think about potential scenarios you might face while making community housing visits. Be prepared to discuss how you would assess Health & Safety and respond to issues like fly tipping, demonstrating your proactive approach.
