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For Companies At a Glance
- Tasks: Assist in providing customer-focused temporary accommodation support and manage housing duties.
- Company: Join Birmingham City Council, Europe's largest local authority known for public service excellence.
- Benefits: Enjoy a competitive pay rate, holiday allowance, and potential for permanent opportunities.
- Why this job: Make a real impact in the community while gaining valuable experience in housing management.
- Qualifications: Must have a full UK driving license, business insurance, and knowledge of housing policies.
- Other info: This is a temporary role with a chance for extension; ASAP start required.
Housing Officer – Birmingham – Public Sector – Birmingham City Council – Local Authority
Your new company
Due to the partnership between Hays and Birmingham City Council, we are looking to recruit an officer to join the Housing Management team as a Housing Needs Officer. Being the largest leading local authority in the whole of Europe, Birmingham City Council are renowned for their expertise in public services and endless opportunities. Birmingham City Council provides the city’s residents with a number of services to ensure stability within citizens’ daily lives.
Your new role
As a Housing Officer, you will assist the team in providing a customer-focused and consistent temporary accomodation (TA) support service, while undertaking the full range of housing management duties.
This role will be within the Neighbourhood Services Team based at Kingstanding. The post holder will be expected to travel to areas of the Central North of the City, including the clean air zone. Areas include Sutton and as far as Handsworth Wood, Highgate. The post holder will be required to follow up on queries and complaints from residents, Councillors and MP’s, this could be regarding a property or tenancy, with emergency or non emergency repairs needing to be put in place, a common complaint is regarding property gardens / sheds. You will also respond to welfare and Health & Safety checks. Any reported anti social behaviour is to be escalated to that relevant team within the council. There will also be administration functions to perform as part of a team.
What you’ll need to succeed If you are successful, you will be required to hold a current full driving licence and have business insurance for your vehicle, enabling site visits to take place. You will need up-to-date knowledge and understanding of housing landlord and tenant policy and procedures where pertinent to the role, good case management, planning and organising skills. An ability to undertake risk assessments and implement/monitor safe working practice is required.It is also important to have an understanding of and ability to comply with relevant legislation, including health and safety and equality in service delivery, service provision and employment.
In addition, this role will be an ASAP start,. Before starting, you will need to pass your reference and compliance checks. On registration please have your 2 most recent employment details available for reference checks.
This position does require a full valid UK driving licence and access to your own vehicle, as well as business insurance on your policy. Please bear this in mind when applying.
What you’ll get in return
This is a full-time, temporary role based in Birmingham. This is a 3-month ongoing contract open to extension. This role is a Grade 3 position, with a rate of £12 + holiday allowance for the first 13 weeks before increasing to £13.20 per hour + holiday allowance (PAYE).Due to the council going through a period of transition, permanent opportunities may be available.
What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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Assistant Housing Officer employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Housing Officer
✨Tip Number 1
Familiarize yourself with Birmingham City Council's housing policies and procedures. Understanding the local authority's approach to housing management will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight any previous experience in customer service or case management. This role is customer-focused, so showcasing your ability to handle queries and complaints effectively will set you apart.
✨Tip Number 3
Prepare to discuss your understanding of health and safety legislation as it relates to housing. Being able to articulate how you would implement safe working practices will be crucial for this position.
✨Tip Number 4
Make sure you have your driving license and insurance details ready. Since site visits are a requirement, being prepared to discuss your vehicle access will show your readiness for the role.
We think you need these skills to ace Assistant Housing Officer
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Housing Officer. Highlight your customer service skills and experience in housing management in your application.
Tailor Your CV: Customize your CV to reflect the specific skills and experiences that align with the job description. Emphasize your knowledge of housing policies, case management, and any relevant legislation.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are interested in the role and how your background makes you a suitable candidate. Mention your ability to handle queries and complaints effectively.
Prepare for Compliance Checks: Since the role requires passing reference and compliance checks, ensure you have your two most recent employment details ready and confirm that you meet the driving license and insurance requirements.
How to prepare for a job interview at Hays
✨Know Your Housing Policies
Make sure you have a solid understanding of housing landlord and tenant policies. Be prepared to discuss how these policies apply to the role and any relevant experiences you've had in similar situations.
✨Demonstrate Customer Focus
Since this role involves providing a customer-focused service, think of examples where you've successfully handled customer queries or complaints. Highlight your communication skills and ability to empathize with residents.
✨Showcase Your Organizational Skills
The job requires good case management and planning abilities. Be ready to share specific instances where you've effectively organized tasks or managed multiple responsibilities, especially in a fast-paced environment.
✨Understand Health & Safety Regulations
Familiarize yourself with health and safety legislation relevant to housing. Be prepared to discuss how you would implement and monitor safe working practices in your role as a Housing Officer.
