At a Glance
- Tasks: Lead sales and customer experience to drive performance and elevate client journeys.
- Company: Join a respected organisation focused on work/life balance and employee respect.
- Benefits: Enjoy 26 days holiday, private healthcare, flexible working, and a generous pension scheme.
- Other info: Be part of a dynamic team with opportunities for personal and professional growth.
- Why this job: Shape the future of a growing company while making a real impact on customer satisfaction.
- Qualifications: Proven sales leadership experience and a passion for exceptional customer service.
The predicted salary is between 60000 - 80000 £ per year.
I am seeking an exceptional Head of Sales and Customer Experience to join an established Senior Leadership Team. This is a pivotal role responsible for driving sales performance and elevating customer experience.
You will lead both the Sales and Customer Experience functions, ensuring customers receive an outstanding journey. As a senior leader, you will also come with ambitions to help shape and deliver their business strategy.
Working for an organisation that prides itself on offering a fantastic work/life balance and treating employees and all stakeholders with the utmost respect, this is a brilliant opportunity to join them before a period of substantial growth.
Sales & Marketing Strategy- Develop a comprehensive sales and marketing strategy with clear volume and revenue targets.
- Collaborate with the Corporate Marketing & Communications team to deliver aligned marketing activity.
- Establish, implement, and manage the full sales process.
- Produce sales reports, forecasts, and budgets for SLT, Board, and meetings.
- Define internal sales specifications and develop systems to maximise lead conversion.
- Support the development of management information systems to improve processes and performance.
- Design and implement customer experience processes across the full journey.
- Analyse customer feedback and data to identify trends and drive continuous improvement.
- Work closely with a range of departments to ensure consistent, high-quality service.
- Lead, motivate, and develop the Sales and Customer Experience teams.
- Set and monitor individual and team performance targets, including incentives.
- Ensure training, mentoring, and development plans are in place and regularly reviewed.
- Maintain up-to-date knowledge of regulatory and legal requirements.
- Review and update standard sales contracts in line with legislation and industry standards.
- Ensure compliance with the Consumer Code throughout the sales process.
- Build strong relationships through networking, client meetings, and proactive outreach.
- Manage launch and sales events, ensuring strong footfall and visitor engagement.
- Promote equality, diversity, sustainability, and safe working practices.
- Support the financial performance of the business.
26 days holiday, rising to 31 after 3 years (plus bank holidays). Private healthcare. 8% employer pension contribution (2% employee). Flexible working. Discretionary annual performance incentive.
If you’re an experienced sales leader with a passion for delivering exceptional customer experiences and want to help shape the future of an organisation, I’d love to hear from you.
Locations
Spanish-English Speaking Sales Executive in Ashington, Northumberland employer: Hays
Join a forward-thinking organisation that values work/life balance and fosters a culture of respect and collaboration. As a Spanish-English Speaking Sales Executive, you will benefit from comprehensive employee development opportunities, flexible working arrangements, and a generous holiday allowance that increases with tenure. This is an exciting chance to contribute to a company poised for significant growth while ensuring customers receive an outstanding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Spanish-English Speaking Sales Executive in Ashington, Northumberland
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Sales Executive role. Personal recommendations can make all the difference, so don’t be shy about asking for introductions.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their sales strategies and customer experience initiatives. This will not only impress them but also help you tailor your answers to show how you can contribute to their goals.
✨Tip Number 3
Practice your pitch! You need to sell yourself just like you would sell a product. Be clear about your achievements and how they align with the company's vision. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Spanish-English Speaking Sales Executive in Ashington, Northumberland
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Head of Sales and Customer Experience role. Highlight your achievements in sales strategy and customer experience to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our growth. Be genuine and let your personality come through.
Showcase Your Leadership Skills:As a senior leader, we want to see how you've motivated and developed teams in the past. Share specific examples of how you've driven performance and improved customer journeys in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Hays
✨Know Your Sales Metrics
Before the interview, brush up on key sales metrics and performance indicators relevant to the role. Be ready to discuss how you've used data to drive sales strategies in your previous positions. This shows you understand the importance of numbers in shaping business decisions.
✨Showcase Customer Experience Insights
Prepare examples of how you've enhanced customer experience in past roles. Think about specific feedback you've acted on or processes you've implemented that improved customer satisfaction. This will demonstrate your commitment to elevating the customer journey.
✨Align with Company Values
Research the company's values and culture. During the interview, highlight how your personal values align with theirs, especially regarding respect, diversity, and sustainability. This connection can set you apart as a candidate who truly fits into their team.
✨Prepare for Leadership Questions
As a senior leader, expect questions about your leadership style and how you motivate teams. Prepare to discuss your approach to setting performance targets and developing team members. Use specific examples to illustrate your success in leading and mentoring others.
