At a Glance
- Tasks: Lead sales and customer experience to drive performance and elevate client journeys.
- Company: Join a respected organisation with a focus on work/life balance and employee respect.
- Benefits: Enjoy 26 days holiday, private healthcare, flexible working, and a generous pension scheme.
- Other info: Be part of a dynamic team with opportunities for personal and professional growth.
- Why this job: Shape the future of a growing company while making a real impact on customer satisfaction.
- Qualifications: Proven sales leadership experience and a passion for exceptional customer service.
The predicted salary is between 60000 - 80000 £ per year.
I am seeking an exceptional Head of Sales and Customer Experience to join an established Senior Leadership Team. This is a pivotal role responsible for driving sales performance and elevating customer experience.
You will lead both the Sales and Customer Experience functions, ensuring customers receive an outstanding journey. As a senior leader, you will also come with ambitions to help shape and deliver their business strategy.
Working for an organisation that prides itself on offering a fantastic work/life balance and treating employees and all stakeholders with the utmost respect, this is a brilliant opportunity to join them before a period of substantial growth.
Sales & Marketing Strategy- Develop a comprehensive sales and marketing strategy with clear volume and revenue targets.
- Collaborate with the Corporate Marketing & Communications team to deliver aligned marketing activity.
- Establish, implement, and manage the full sales process.
- Produce sales reports, forecasts, and budgets for SLT, Board, and meetings.
- Define internal sales specifications and develop systems to maximise lead conversion.
- Support the development of management information systems to improve processes and performance.
- Design and implement customer experience processes across the full journey.
- Analyse customer feedback and data to identify trends and drive continuous improvement.
- Work closely with a range of departments to ensure consistent, high-quality service.
- Lead, motivate, and develop the Sales and Customer Experience teams.
- Set and monitor individual and team performance targets, including incentives.
- Ensure training, mentoring, and development plans are in place and regularly reviewed.
- Maintain up-to-date knowledge of regulatory and legal requirements.
- Review and update standard sales contracts in line with legislation and industry standards.
- Ensure compliance with the Consumer Code throughout the sales process.
- Build strong relationships through networking, client meetings, and proactive outreach.
- Manage launch and sales events, ensuring strong footfall and visitor engagement.
- Promote equality, diversity, sustainability, and safe working practices.
- Support the financial performance of the business.
26 days holiday, rising to 31 after 3 years (plus bank holidays). Private healthcare. 8% employer pension contribution (2% employee). Flexible working. Discretionary annual performance incentive.
If you’re an experienced sales leader with a passion for delivering exceptional customer experiences and want to help shape the future of an organisation, I’d love to hear from you.
Locations
Sales Manager (Spanish Speaking - Hybrid) in Ashington, Northumberland employer: Hays
Join a forward-thinking organisation that values work/life balance and fosters a culture of respect and collaboration. As a Sales Manager, you will benefit from generous holiday allowances, private healthcare, and a robust pension scheme, all while being part of a dynamic team dedicated to driving sales performance and enhancing customer experiences. This role offers significant opportunities for professional growth and the chance to influence the company's strategic direction during an exciting period of expansion.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Manager (Spanish Speaking - Hybrid) in Ashington, Northumberland
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their sales strategies and customer experience initiatives. This will help you tailor your responses and show that you’re genuinely interested in contributing to their success.
✨Tip Number 3
Practice your pitch! Be ready to articulate your experience and how it aligns with the role of Head of Sales and Customer Experience. Highlight your achievements in driving sales performance and enhancing customer journeys to make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you on board!
We think you need these skills to ace Sales Manager (Spanish Speaking - Hybrid) in Ashington, Northumberland
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales Manager role. Highlight your experience in sales strategy and customer experience, using keywords from the job description to catch our eye.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this position. Share specific examples of how you've driven sales performance and improved customer journeys in your previous roles.
Showcase Your Leadership Skills:As a senior leader, we want to see how you’ve motivated and developed teams in the past. Include details about your leadership style and any successful initiatives you've led that align with our values.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Hays
✨Know Your Sales Strategy
Before the interview, make sure you understand the company's sales and marketing strategy. Be ready to discuss how you would develop a comprehensive plan that aligns with their goals. Bring examples of past strategies you've implemented successfully.
✨Showcase Customer Experience Insights
Prepare to talk about your approach to enhancing customer experience. Think of specific instances where you've analysed customer feedback to drive improvements. This will demonstrate your ability to elevate the customer journey effectively.
✨Demonstrate Leadership Skills
As a potential Head of Sales, you'll need to show your leadership capabilities. Share examples of how you've motivated and developed teams in the past. Highlight any training or mentoring programmes you've implemented to support team growth.
✨Stay Updated on Compliance
Familiarise yourself with the latest regulatory and legal requirements relevant to sales. Be prepared to discuss how you ensure compliance within your sales processes. This shows that you take legal standards seriously and can maintain high ethical standards.
