At a Glance
- Tasks: Lead sales and customer experience to drive performance and elevate customer journeys.
- Company: Join a respected organisation focused on work/life balance and employee respect.
- Benefits: Enjoy 26 days holiday, private healthcare, flexible working, and a generous pension scheme.
- Other info: Be part of a dynamic team with opportunities for personal and professional growth.
- Why this job: Shape the future of a growing company while making a real impact on customer satisfaction.
- Qualifications: Proven sales leadership experience and a passion for exceptional customer service.
The predicted salary is between 60000 - 80000 £ per year.
I am seeking an exceptional Head of Sales and Customer Experience to join an established Senior Leadership Team. This is a pivotal role responsible for driving sales performance and elevating customer experience.
You will lead both the Sales and Customer Experience functions, ensuring customers receive an outstanding journey. As a senior leader, you will also come with ambitions to help shape and deliver their business strategy. Working for an organisation that prides itself on offering a fantastic work/life balance and treating employees and all stakeholders with the utmost respect, this is a brilliant opportunity to join them before a period of substantial growth.
Key Responsibilities- Sales & Marketing Strategy
- Develop a comprehensive sales and marketing strategy with clear volume and revenue targets.
- Collaborate with the Corporate Marketing & Communications team to deliver aligned marketing activity.
- Position the organisation as a strong competitor within the market.
- Sales Operations
- Establish, implement, and manage the full sales process.
- Produce sales reports, forecasts, and budgets for SLT, Board, and meetings.
- Define internal sales specifications and develop systems to maximise lead conversion.
- Support the development of management information systems to improve processes and performance.
- Customer Experience
- Design and implement customer experience processes across the full journey.
- Analyse customer feedback and data to identify trends and drive continuous improvement.
- Work closely with a range of departments to ensure consistent, high-quality service.
- Manage escalated customer concerns and develop improvement plans where required.
- People Leadership
- Lead, motivate, and develop the Sales and Customer Experience teams.
- Set and monitor individual and team performance targets, including incentives.
- Ensure training, mentoring, and development plans are in place and regularly reviewed.
- Regulatory & Legal Compliance
- Maintain up-to-date knowledge of regulatory and legal requirements.
- Review and update standard sales contracts in line with legislation and industry standards.
- Ensure compliance with the Consumer Code throughout the sales process.
- Stakeholder & Market Engagement
- Build strong relationships through networking, client meetings, and proactive outreach.
- Maintain awareness of external market influences such as conditions and trends.
- Marketing & Brand
- Analyse market trends and competitor activity to inform pricing and strategy.
- Manage launch and sales events, ensuring strong footfall and visitor engagement.
- Implement attraction strategies to maximise visitor numbers.
- Corporate Responsibilities
- Contribute to a positive culture aligned with company values.
- Promote equality, diversity, sustainability, and safe working practices.
- Support the financial performance of the business.
- Undertake other reasonable duties as required.
- 26 days holiday, rising to 31 after 3 years (plus bank holidays).
- Private healthcare.
- 8% employer pension contribution (2% employee).
- Flexible working.
- Discretionary annual performance incentive.
If you’re an experienced sales leader with a passion for delivering exceptional customer experiences and want to help shape the future of an organisation, I’d love to hear from you.
Locations
Head of Sales and Customer Experience in Ashington, Northumberland employer: Hays
Join a forward-thinking organisation in Ashington that values work/life balance and fosters a culture of respect and collaboration. As the Head of Sales and Customer Experience, you will not only lead a dynamic team but also have the opportunity to shape the company's growth strategy while enjoying generous benefits such as 26 days holiday, private healthcare, and a strong pension contribution. This role offers a unique chance to make a meaningful impact in a supportive environment committed to employee development and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Sales and Customer Experience in Ashington, Northumberland
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their sales strategies and customer experience initiatives. This will help you tailor your responses and show that you’re genuinely interested in making an impact.
✨Tip Number 3
Practice your pitch! Be ready to articulate your vision for sales and customer experience. Highlight your past successes and how they align with the company's goals. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s make this happen together!
We think you need these skills to ace Head of Sales and Customer Experience in Ashington, Northumberland
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of Sales and Customer Experience role. Highlight your experience in sales strategy and customer experience, using keywords from the job description to catch our eye.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for sales and customer experience, and explain how your leadership style aligns with our values. Keep it engaging and personal!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you’ve driven sales performance or improved customer journeys in previous roles. Numbers speak volumes!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hays
✨Know Your Numbers
As a Head of Sales and Customer Experience, you'll need to demonstrate your understanding of sales metrics. Be prepared to discuss specific revenue targets you've achieved in the past and how you developed strategies to meet them. Bring examples of sales reports or forecasts you've created to showcase your analytical skills.
✨Customer-Centric Mindset
This role is all about elevating customer experience, so be ready to share your approach to designing customer journeys. Think of specific instances where you've used customer feedback to drive improvements. Highlight any successful initiatives you've led that enhanced customer satisfaction.
✨Leadership Style
You'll be leading teams, so it's crucial to articulate your leadership philosophy. Prepare to discuss how you've motivated and developed your teams in the past. Share examples of performance targets you've set and how you supported your team in achieving them.
✨Market Awareness
Show that you’re not just focused on internal processes but also aware of external market trends. Research the company’s competitors and be ready to discuss how you would position the organisation in the market. Bring insights on recent trends that could impact sales and customer experience.
