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- Tasks: Be the friendly face for drivers, managing queries and ensuring smooth operations.
- Company: Join a high-profile government team in a dynamic environment.
- Benefits: Earn £18.12 per hour plus holiday pay with a 4 on/4 off shift pattern.
- Other info: Great opportunity for career growth in a supportive team.
- Why this job: Make a real difference in border control while gaining valuable experience.
- Qualifications: Strong communication skills and ability to handle fast-paced situations.
The predicted salary is between 37000 - 40000 £ per year.
Location: On-site in Ashford in Kent
Shift Pattern: 4 days on / 4 days off
Hours: 11:00am - 11:00pm
Pay Rate: £18.12 per hour + holiday pay
We are currently recruiting a Front Office Administrative Officer to join a fast-paced, high-profile government environment. This is an on-site role working as part of the front office team, acting as the key point of contact for drivers passing through border control operations.
The Role
As a Front Office Administrative Officer, you will be the primary interface between drivers and the on-site operational teams. You will manage face-to-face queries, ensure documentation is correct, and support the smooth flow of vehicles through the inspection and booking-in process.
Key Responsibilities
- Greeting and assisting drivers at the front office
- Handling face-to-face queries relating to transport and border documentation
- Checking in drivers and managing bookings using the PINC system
- Locating missing or incorrect documentation by liaising with import agents and border control authorities in other countries
- Allocating inspection bays and updating systems accordingly
- Clearing data and systems post-inspection
- Liaising with on-site operations teams and wider stakeholders
- Maintaining accurate records in a fast-moving operation
Front office Administrator in Ashford employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front office Administrator in Ashford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Practice your interview skills with a friend or in front of the mirror. Focus on how you can showcase your ability to handle face-to-face queries and manage documentation effectively.
✨Tip Number 3
Be proactive! If you see a job that fits, apply through our website. Tailor your approach to highlight your experience in fast-paced environments and your knack for problem-solving.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can set you apart and show your enthusiasm for the role. Remind them why you're the perfect fit for the Front Office Administrative Officer position.
We think you need these skills to ace Front office Administrator in Ashford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that matches the Front Office Administrative Officer role. We want to see how your skills align with managing face-to-face queries and handling documentation.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this fast-paced environment. We love seeing enthusiasm and a clear understanding of the role.
Showcase Your Communication Skills: As the primary interface for drivers, strong communication is key. In your application, give examples of how you've effectively communicated in previous roles, especially in high-pressure situations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Hays
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Front Office Administrative Officer. Familiarise yourself with the key tasks like managing face-to-face queries and using the PINC system. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since this role involves a lot of interaction with drivers and operational teams, practice clear and concise communication. You might want to role-play common scenarios you could face, such as handling queries or checking documentation. This will boost your confidence and prepare you for real-life situations.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss examples from your past where you've successfully resolved issues, especially in a fast-paced environment. Think about times when you had to locate missing documentation or liaise with different stakeholders. Highlighting these experiences will show that you can handle the challenges of the role.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. Being punctual shows respect for the interviewer's time and demonstrates your reliability. Plus, looking professional will help you feel more confident as you step into the interview room.