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- Tasks: Be the friendly face for drivers at border control and manage their queries.
- Company: Join a fast-paced, high-profile government operation in Ashford.
- Benefits: Earn £18.12 per hour plus holiday pay with structured shifts.
- Other info: Enjoy a supportive team environment with on-the-job training.
- Why this job: Make a real difference in a critical role while gaining valuable experience.
- Qualifications: Strong communication skills and previous admin experience preferred.
The predicted salary is between 37000 - 38000 £ per year.
Location: On-site in Ashford in Kent
Shift Pattern: 4 days on / 4 days off
Hours: 11:00am - 11:00pm
Pay Rate: £18.12 per hour + holiday pay
We are currently recruiting a Front Office Administrative Officer to join a fast-paced, high-profile government environment. This is an on-site role working as part of the front office team, acting as the key point of contact for drivers passing through border control operations.
The Role
As a Front Office Administrative Officer, you will be the primary interface between drivers and the on-site operational teams. You will manage face-to-face queries, ensure documentation is correct, and support the smooth flow of vehicles through the inspection and booking-in process.
Key Responsibilities
- Greeting and assisting drivers at the front office
- Handling face-to-face queries relating to transport and border documentation
- Checking in drivers and managing bookings using the PINC system
- Locating missing or incorrect documentation by liaising with import agents and border control authorities in other countries
- Allocating inspection bays and updating systems accordingly
- Clearing data and systems post-inspection
- Liaising with on-site operations teams and wider stakeholders
- Maintaining accurate records in a fast-moving operational environment
Skills & Experience Required
- Excellent communication and interpersonal skills
- Confidence dealing with drivers
- Previous administrative or front office experience (desirable)
- Strong IT literacy and ability to learn new systems quickly
- Ability to work calmly and professionally in a busy, regulated environment
- Flexibility to work a rotating 4 on / 4 off shift pattern
What We Offer
- Competitive hourly rate of £18.12 per hour + holiday pay
- Structured shift pattern offering regular time off
- Opportunity to work within a critical government-facing operation
- Supportive team environment with on-the-job training
If you are highly organised, confident dealing with the public, and thrive in a fast-paced operational setting, we would welcome your application.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Locations
Front office Administrator in Ashford, Kent employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front office Administrator in Ashford, Kent
✨Tip Number 1
Get to know the company! Research their values and mission. When you walk into that interview, you want to show them you’re not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your communication skills. As a Front Office Administrator, you'll be the face of the operation. Role-play with a friend or family member to get comfortable handling queries and showcasing your interpersonal skills.
✨Tip Number 3
Dress the part! First impressions matter, especially in a front office role. Make sure you look professional and approachable. It sets the tone for how drivers and colleagues will perceive you.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Front office Administrator in Ashford, Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in administrative roles. We want to see how your skills match the job description, so don’t be shy about showcasing your front office experience!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Front Office Administrative Officer role. Keep it concise and engaging, and let your personality come through.
Show Off Your Communication Skills: Since this role involves a lot of face-to-face interaction, make sure to highlight your communication skills in your application. We love candidates who can connect with people and handle queries with confidence!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Hays
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Front Office Administrative Officer. Familiarise yourself with the key tasks like managing face-to-face queries and using the PINC system. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since excellent communication is crucial for this role, practice how you would greet and assist drivers. You might want to role-play common scenarios with a friend or family member. This will help you feel more confident and prepared to handle any questions or concerns during the interview.
✨Showcase Your IT Literacy
Highlight your strong IT skills by discussing any relevant software or systems you've used in previous roles. If you have experience with similar booking or documentation systems, be sure to mention it. This will reassure the interviewer that you can quickly adapt to their specific systems.
✨Demonstrate Your Ability to Stay Calm Under Pressure
Working in a fast-paced environment means you'll need to stay composed, especially when dealing with drivers and operational teams. Prepare examples from your past experiences where you successfully managed stressful situations. This will illustrate your ability to thrive in a busy, regulated setting.