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- Tasks: Lead a team of ASB Officers, manage cases, and support complex situations.
- Company: Join a well-established housing association making a difference in Merseyside.
- Benefits: Enjoy flexible work options, weekly pay, and competitive hourly rates up to £28.
- Why this job: Be part of a dynamic team, enhance your leadership skills, and impact the community positively.
- Qualifications: Strong ASB policy knowledge and case management experience required.
- Other info: This is a 6-month temporary contract with potential for growth.
ASB Team Leader (6 month temp)
We have an exciting opportunity to recruit an ASB Team Leader in Merseyside on behalf of a well-established housing association. This is a full-time role, 37 hours per week and will mostly be office based, but will have flexibility to work from home.
Your new role
- Line management of ASB Officers including performance & attendance management
- Allocating cases to Officers, monitoring workloads and ensuring cases are dealt with effectively & efficiently
- Supporting Officers with more complex & sensitive cases including gathering evidence and preparing documents including Notices
- Auditing and reviewing cases, identifying any improvements and providing reports on KPIs
- Establishing and maintaining effective relationships with internal & external stakeholders, representing the group at meetings as required
- Participating at multi-agency meetings and working groups
What you’ll need to succeed
- Strong understanding of ASB policies, legislation and procedures as well as extensive ASB case management experience
- Experience of preparing legal documents such as notices and other enforcement paperwork
- Capacity to assess workloads, audit processes and implement solutions
- Ability to allocate cases, monitor workloads and prioritise tasks
- Strong communication skills with the ability to liaise effectively with stakeholders including tenants, legal professionals, partner agencies and colleagues
What you’ll get in return
- Min 6 month temp contract
- Weekly pay
- Hourly rates up to £28ph
- Option to be paid via Umbrella or PAYE
- Optional pension enrolment
What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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ASB Team Leader employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ASB Team Leader
✨Tip Number 1
Familiarize yourself with the specific ASB policies and legislation relevant to Merseyside. This will not only help you understand the local context but also demonstrate your commitment and knowledge during any discussions or interviews.
✨Tip Number 2
Network with professionals in the housing association sector, especially those who have experience in ASB case management. Engaging with them can provide valuable insights and potentially lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss your experience with complex ASB cases in detail. Think of specific examples where you successfully managed sensitive situations, as this will showcase your problem-solving skills and ability to handle pressure.
✨Tip Number 4
Highlight your communication skills by practicing how you would explain ASB processes to various stakeholders. Being able to convey complex information clearly is crucial for this role, so consider mock interviews to refine your approach.
We think you need these skills to ace ASB Team Leader
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the ASB Team Leader position. Highlight key responsibilities and required skills, as this will help you tailor your application.
Tailor Your CV: Customize your CV to reflect your experience with ASB policies and case management. Include specific examples of your previous work that demonstrate your ability to manage cases and lead a team.
Craft a Strong Cover Letter: Write a cover letter that addresses the specific requirements mentioned in the job description. Emphasize your understanding of ASB legislation and your experience in preparing legal documents.
Highlight Communication Skills: In both your CV and cover letter, showcase your strong communication skills. Provide examples of how you've effectively liaised with stakeholders, tenants, and legal professionals in past roles.
How to prepare for a job interview at Hays
✨Understand ASB Policies
Make sure you have a solid grasp of ASB policies, legislation, and procedures. Be prepared to discuss how your experience aligns with these requirements and provide examples of how you've successfully managed ASB cases in the past.
✨Showcase Leadership Skills
As a Team Leader, you'll be managing ASB Officers. Highlight your leadership experience, particularly in performance and attendance management. Share specific instances where you've effectively supported team members with complex cases.
✨Prepare for Case Management Questions
Expect questions about your approach to case allocation and workload monitoring. Be ready to discuss how you prioritize tasks and ensure that cases are handled efficiently, including any auditing processes you've implemented.
✨Demonstrate Strong Communication Abilities
Effective communication is key in this role. Prepare to discuss how you've built relationships with stakeholders, including tenants and legal professionals. Provide examples of successful collaborations or meetings you've participated in.
