Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support and enhance business-critical systems like Dynamics 365 and Microsoft 365.
- Company: Join a forward-thinking company with a hybrid working model.
- Benefits: Competitive salary up to £45,000, flexible working, and career development opportunities.
- Other info: Dynamic team environment with opportunities for growth and innovation.
- Why this job: Make a real impact by improving IT applications and supporting users across the organisation.
- Qualifications: Experience with Microsoft Dynamics 365 and strong problem-solving skills.
The predicted salary is between 45000 - 45000 £ per year.
The Applications Support Analyst will play a key role in supporting and enhancing business-critical systems across the group, including Microsoft Dynamics 365 Business Central, Microsoft 365, and Power Platform technologies. The role supports the effective operation of IT applications, ensures timely resolution of issues, and contributes to the continuous improvement of systems and processes.
Responsibilities
- Deliver frontline support for Microsoft Dynamics 365 Business Central and Microsoft 365 tools (Teams, SharePoint, Outlook, OneDrive)
- Investigate, troubleshoot and resolve incidents and service requests in a timely and professional manner
- Escalate complex or unresolved issues to third-party vendors or senior IT colleagues
- Maintain and update support documentation and resolution logs
- Ensure business continuity through prompt issue management
- Provide user support across the organisation in line with SLAs
- Support the design and enhancement of PowerApps solutions to meet business needs
- Assist in maintaining and developing Power BI dashboards to provide actionable insights
- Collaborate with internal teams to identify automation opportunities using Power Platform tools
- Work with business users to scope and enhance applications
Application Support Analyst (Dynamics 365) employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst (Dynamics 365)
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common questions for Application Support Analysts and practice your answers. We recommend using the STAR method to structure your responses – it really helps to showcase your problem-solving skills.
✨Tip Number 3
Show off your skills! If you’ve worked with Microsoft Dynamics 365 or Power Platform, make sure to highlight specific projects or achievements in your conversations. Real examples can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Application Support Analyst (Dynamics 365)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Support Analyst role. Highlight your experience with Microsoft Dynamics 365 and any relevant tools like Power Platform. We want to see how your skills match what we're looking for!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled issues in the past. We love candidates who can demonstrate their troubleshooting abilities, especially with IT applications. Share specific incidents where you resolved problems effectively!
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure you express your enthusiasm for the role without rambling. A well-structured letter goes a long way!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about StudySmarter and what we do!
How to prepare for a job interview at Hays
✨Know Your Dynamics 365 Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics 365 Business Central. Be ready to discuss how you've used it in past roles or projects, and think of specific examples where you resolved issues or improved processes using this tool.
✨Showcase Your Troubleshooting Skills
Prepare to share detailed stories about how you've tackled complex incidents in the past. Think about the steps you took to investigate and resolve issues, and be ready to explain your thought process clearly. This will demonstrate your analytical skills and ability to work under pressure.
✨Highlight Your Collaboration Experience
Since the role involves working with various teams, be prepared to talk about your experience collaborating with others. Share examples of how you've worked with business users to gather requirements or how you've partnered with IT colleagues to escalate issues effectively.
✨Be Ready for Power Platform Questions
Familiarise yourself with Power Platform tools like PowerApps and Power BI. Be prepared to discuss any relevant experience you have with these technologies, including how you've designed solutions or created dashboards that provided actionable insights for users.