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- Tasks: Support Microsoft Access finance environment, manage vendors, and create documentation.
- Company: Join a prestigious government-associated company with a strong reputation.
- Benefits: Enjoy a hybrid work model and competitive pay outside IR35.
- Why this job: Great opportunity to enhance your tech skills while collaborating with diverse teams.
- Qualifications: Experience with Microsoft Access, VBA, and strong problem-solving skills required.
- Other info: Opportunity to work on additional projects if you have extra technical skills.
Job Description
2 x Application Support Analysts at UAL Digital & Technology at UAL is on an exciting journey, transitioning from a ‘classic’ IT approach to a user-centred product approach to technology. We are investing in our people, and the processes enabled by digital, to evolve and transform the student and staff experience at UAL. As an Application Support Analyst , you will provide specialist support within the Student Experience service teams, developing and maintaining supported services.
You will liaise with internal teams and external suppliers to investigate, diagnose and contribute to the resolution of incidents and service requests. You will perform requirement analysis for change initiatives, contribute to relevant project work and ensure release processes and procedures are maintained, enabling smooth transition into operations. In this recruitment round, we are seeking two Application Support Analysts to work across our Student Experience service teams as we focus on creating and enhancing a seamless and reliable digital experience.
Experience Strong experience of supporting and maintaining enterprise and bespoke applications, including third-party SaaS solutions and on-prem data solutions Experience of managing customer relationships and third-party suppliers A good understanding of ITIL service management processes and experience of using a service management tool Effective oral and written communication skills Ability to communicate with people at all levels, including the ability to problem solve UAL is a world-class university, shaping the creative industries worldwide, and staff have access to a range of benefits, training and personal development to recognise and reward the contributions they make, and to encourage excellence, creativity and diversity, including: Competitive salary package of £39,644 to £50,925 per annum, depending on experience 31 days annual leave plus public holidays Generous, defined benefit pension scheme Family-friendly policies, including 26 weeks of full maternity or paternity pay HAYS Technology have been retained by University of the Arts London to manage the search and recruitment of this role. For all enquiries, please contact Liam Cornelius-Rumsey at Hays Technology. 4677422
Application Support Analyst employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst
✨Tip Number 1
Make sure to brush up on your Microsoft Access skills, especially focusing on forms, queries, and macros. Being able to demonstrate your proficiency in these areas during the interview will set you apart from other candidates.
✨Tip Number 2
Prepare examples of past experiences where you've successfully solved problems using VBA. Highlighting specific scenarios where your troubleshooting skills made a difference can showcase your value to the team.
✨Tip Number 3
Since collaboration is key in this role, think of instances where you've worked effectively with others. Be ready to discuss how you communicated and collaborated with different departments to achieve a common goal.
✨Tip Number 4
If you have experience with Power Apps or any of the desired secondary skills mentioned, be sure to bring that up. Even if it's not the primary focus, showing versatility can make you a more attractive candidate.
We think you need these skills to ace Application Support Analyst
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience with Microsoft Access, including forms, queries, macros, and VBA in your CV. Use specific examples to demonstrate your problem-solving skills and attention to detail.
Showcase Communication Skills: Since collaboration is key in this role, include examples of how you've effectively communicated and worked with team members or other departments in previous positions.
Tailor Your CV: Customize your CV to align with the job description. Focus on the essential skills mentioned, such as documentation experience and any additional technical skills you possess, like Power Apps or SAP.
Craft a Strong Cover Letter: Write a cover letter that not only summarizes your qualifications but also expresses your enthusiasm for the role and the company. Mention why you are particularly interested in supporting their Microsoft Access finance environment.
How to prepare for a job interview at Hays
✨Showcase Your Microsoft Access Expertise
Be prepared to discuss your experience with Microsoft Access in detail. Highlight specific projects where you created forms, queries, and macros, and be ready to demonstrate your VBA skills through practical examples.
✨Emphasize Problem-Solving Skills
During the interview, share instances where you've successfully resolved issues within a database environment. Use the STAR method (Situation, Task, Action, Result) to structure your responses and illustrate your strong problem-solving abilities.
✨Demonstrate Collaboration Experience
Since this role involves working with various teams, be sure to provide examples of how you've collaborated with others in past roles. Discuss how you ensured seamless integration and functionality in previous projects.
✨Prepare for Technical Questions
Expect technical questions related to Microsoft Access and VBA. Brush up on your knowledge of database management, troubleshooting techniques, and any additional skills like Power Apps that could set you apart from other candidates.
