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For Companies At a Glance
- Tasks: Help customers troubleshoot issues with hardware and software daily.
- Company: Join a leading telecoms company based in Reading, known for innovation.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Be part of a dynamic team that values customer satisfaction and technical skills.
- Qualifications: Fluent French is essential; experience with SaaS and CRM systems is a plus.
- Other info: This role offers a chance to grow in a fast-paced tech environment.
The predicted salary is between 30000 - 42000 £ per year.
A large telecoms company in Reading is seeking a French-speaking customer services advisor. You will be assisting customers on a daily basis through troubleshooting issues related to hardware or installations as well as our mobile/web platforms and keeping customers updated via phone & email of progress.
Serve as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) products and solutions.
The ideal candidate is a Customer Support professional with good technical skills and a clear understanding of what drives customer satisfaction.
- Experience with SaaS (Software as a Service) solutions is a plus (not mandatory).
- Experience with CRM & ERP systems - Salesforce and SAP would be preferred (not mandatory).
- Strong communication and listening skills (FLUENT FRENCH IS ESSENTIAL).
Advisor services - Customer service advisor employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advisor services - Customer service advisor
✨Tip Number 1
Brush up on your technical knowledge related to SaaS products. Familiarise yourself with common issues customers face and how to troubleshoot them effectively, as this will help you stand out during the interview.
✨Tip Number 2
Practice your French communication skills, especially in a customer service context. Being fluent is essential, so consider role-playing scenarios where you assist customers in French to build your confidence.
✨Tip Number 3
Research the company’s products and services thoroughly. Understanding their offerings will not only prepare you for potential questions but also demonstrate your genuine interest in the role.
✨Tip Number 4
Familiarise yourself with CRM and ERP systems like Salesforce and SAP. Even if you don’t have direct experience, showing that you understand these tools can give you an edge over other candidates.
We think you need these skills to ace Advisor services - Customer service advisor
Some tips for your application 🫡
Highlight Language Skills: Since fluency in French is essential for this role, make sure to prominently feature your language skills in your CV and cover letter. Mention any relevant experiences where you used your French language skills.
Showcase Technical Proficiency: Emphasise any experience you have with SaaS products or technical customer support. If you've worked with CRM or ERP systems like Salesforce or SAP, be sure to include that information as well.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses the specific requirements of the job. Discuss how your background aligns with the responsibilities of troubleshooting hardware issues and providing customer support.
Demonstrate Communication Skills: In both your CV and cover letter, provide examples of how you've effectively communicated with customers in the past. Highlight your listening skills and ability to keep customers informed, as these are crucial for the role.
How to prepare for a job interview at Hays
✨Brush Up on Your French
Since fluency in French is essential for this role, make sure to practice your language skills. Prepare to answer questions and engage in conversation in French, as this will demonstrate your proficiency and confidence.
✨Understand SaaS Basics
Even if you don't have direct experience with SaaS solutions, it's important to familiarise yourself with the basics. Research common issues customers face with SaaS products and be ready to discuss how you would troubleshoot these problems.
✨Familiarise Yourself with CRM & ERP Systems
While experience with Salesforce and SAP isn't mandatory, having a basic understanding of how these systems work can set you apart. Consider exploring online resources or tutorials to get a grasp of their functionalities.
✨Showcase Your Communication Skills
Strong communication and listening skills are crucial for this role. During the interview, focus on clearly articulating your thoughts and actively listening to the interviewer. Use examples from past experiences to illustrate how you've effectively communicated with customers.
