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For Companies At a Glance
- Tasks: Be the friendly face of our remote venue, handling enquiries and providing top-notch customer service.
- Company: Join a dynamic team in Nottingham focused on delivering exceptional support and service.
- Benefits: Enjoy flexible working hours with competitive pay and the chance to work remotely.
- Why this job: Perfect for those who love interacting with people and thrive in a supportive environment.
- Qualifications: Customer service experience, strong IT skills, and a knack for communication are essential.
- Other info: Roles available from September 26th until May 2026, with shifts on weekends or weekdays.
The predicted salary is between 20000 - 30000 £ per year.
Job Description
Your new company
An exciting opportunity has arisen for an Administrator/Receptionist to join a team in Nottingham.
You will provide a high-quality first point of contact for customer service at a remote venue.
You will provide an enquiry desk to answer any enquiries, and sign posting to the wider service teams where required.
Your new role
You will work with specialist support teams to provide an effective booking service, monitor and enter attendance records and contribute towards the provision of an effective, efficient and professional administrative service.
This is a remote role where lone work may occur.
You will be the first point of contact, providing excellent customer service to all stakeholders enquiring information, appointments, advice or support, handling face-to-face, email and telephone enquiries and requests in a professional and timely manner.
Receive and enter attendance registers
To manage e-mail inbox and be the first point of contact To liaise with venue staff as a representative as and when necessary. For example, with security, cleaning, reception, venue customer service. To provide support and appropriate sign posting
To use effective communication skills, both oral and written, to deal tactfully, efficiently and effectively with a wide variety of people. To maintain appropriate levels of confidentiality as necessary.
To record and report on contact data via face to face, email, telephone enquiries as necessary.
To promote and report on the collection of Enquiry Reception Desk feedback
Maintain the provision of visual advice, information and support; providing hard copy leaflets and support info.To plan and prioritise your own workload, taking responsibility to ensure deadlines are met and good standards of service are provided.
What you'll need to succeed
You will have experience of working in a customer-facing front service and experience of working at a remote location alone and using your own initiative. Experience of planning and prioritising work and experience of working with software.
The ability to use a range of IT packages including MS Office, Excel and emails
Knowledge of Data protection
Good numeric skills, strong communication skills and the ability to respond quickly to changes
A good understanding of data integrity and attention to detail regarding data quality
What you'll get in return
There are 2 roles available: Monday to Thursday, 10am-5pm, and Sat and Sunday, 10am-5pm.
£28.7k pro rota £15ph
Start 26th Sept until May 2026
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Administrator/Receptionist employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator/Receptionist
✨Tip Number 1
Familiarise yourself with the specific software and IT packages mentioned in the job description, such as MS Office and Excel. Being able to demonstrate your proficiency in these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Prepare examples of how you've successfully handled customer enquiries in previous roles. Highlighting your experience in providing excellent customer service will show that you're well-suited for the first point of contact role.
✨Tip Number 3
Since this is a remote position, think about how you can showcase your ability to work independently. Be ready to discuss times when you've effectively managed your workload and met deadlines without direct supervision.
✨Tip Number 4
Research the company and its services thoroughly. Understanding their mission and values will help you tailor your responses during the interview and demonstrate your genuine interest in the role.
We think you need these skills to ace Administrator/Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administrative roles. Emphasise any experience you have working remotely or independently, as well as your proficiency with IT packages like MS Office and Excel.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your ability to handle enquiries professionally and your experience with data protection and confidentiality. Show enthusiasm for the role and how you can contribute to the team.
Highlight Communication Skills: In both your CV and cover letter, emphasise your strong communication skills. Provide examples of how you've effectively dealt with a variety of people in previous roles, whether face-to-face, via email, or over the phone.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for this role.
How to prepare for a job interview at Hays
✨Showcase Your Customer Service Skills
As an Administrator/Receptionist, you'll be the first point of contact for customers. Be prepared to discuss your previous customer service experiences and how you handled various situations. Use specific examples to demonstrate your ability to communicate effectively and resolve issues.
✨Familiarise Yourself with Remote Work Dynamics
Since this role involves working remotely, it's essential to highlight your experience in similar environments. Discuss how you manage your time, stay organised, and maintain productivity while working alone. Mention any tools or strategies you use to stay connected with teams.
✨Emphasise Your IT Proficiency
The job requires proficiency in various IT packages, including MS Office and Excel. Be ready to talk about your experience with these tools, perhaps even mentioning specific tasks you've accomplished using them. This will show that you're capable of handling the administrative aspects of the role.
✨Demonstrate Attention to Detail
Given the importance of data integrity in this position, prepare to discuss how you ensure accuracy in your work. You might want to share examples of how you've maintained records or managed data in previous roles, highlighting your meticulous approach to detail.