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- Tasks: Join a team to provide top-notch customer service and manage calls and emails.
- Company: Dynamic company seeking motivated individuals for a temporary role.
- Benefits: Gain valuable experience in a supportive environment with potential for permanent placement.
- Other info: Temporary contract starting on 18th May 2026, with opportunities for growth.
- Why this job: Make a difference by helping customers and developing your skills in a busy setting.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 22000 - 26000 £ per year.
My client is looking to appoint a couple of temporary workers to join their team for circa 6 months on a temp-to-perm basis.
Duties include:
- Working as part of a team, the post-holder will need to work alongside colleagues sharing their experience and knowledge to provide customers with a high level of service.
- To ensure that all incoming calls are answered in line with the SLA criteria and are dealt with appropriately and promptly.
- To manage customer incident calls/emails through to completion.
- To ensure the accurate maintenance of specific spreadsheets as and when determined necessary are completed.
- Ensure all procedures are adhered to and report all incidents of non-compliance.
- To rebook orders and notify customers via phone or text service.
- Demonstrate empathy with the customers as and when required.
- To undertake any other tasks / duties as required by the needs of the business.
The Person:
- Previous Customer Service experience.
- Motivated and able to communicate clearly, both verbally and in written formats.
- Ability to work in a busy environment.
- Team player.
- Well organised, taking ownership of tasks.
- Attention to detail.
- Educated to GCSE level or equivalent.
- Sound IT skills, knowledge of Microsoft Office applications.
This is a temporary contract to start on the 18th May 2026!
Admin/Customer Services employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin/Customer Services
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can clearly express your thoughts and demonstrate empathy. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Be ready to showcase your teamwork abilities! Think of examples from your past experiences where you collaborated effectively with others. Employers love to see how well you can work in a busy environment alongside colleagues.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, if this job isn’t quite right for you, we can help you find something that fits your skills perfectly.
We think you need these skills to ace Admin/Customer Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant IT skills to catch our eye!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role, showcasing your motivation and team spirit. Keep it friendly and professional.
Be Clear and Concise: When filling out your application, make sure your writing is clear and to the point. We love attention to detail, so double-check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application gets to us quickly. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Hays
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like managing customer calls and maintaining spreadsheets. This will help you demonstrate how your previous experience aligns with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your ability to communicate clearly and handle incidents effectively, as these are crucial for the position.
✨Demonstrate Team Spirit
This job requires a team player, so be ready to discuss how you’ve collaborated with colleagues in the past. Share specific instances where teamwork led to successful outcomes, showing that you can contribute positively to their team dynamic.
✨Be Organised and Detail-Oriented
Given the emphasis on organisation and attention to detail, come prepared to talk about how you manage your tasks and ensure accuracy in your work. You might even want to mention any tools or methods you use to stay organised, especially when handling multiple customer queries.