Transport & Warehouse Administrator in Accrington

A well-established North West logistics business is seeking a Warehouse & Office Administrator to support goods-inwards operations across both office and warehouse environments. This is a varied, hands-on role combining administrative accuracy with physical verification of inbound goods, ensuring stock integrity, documentation accuracy, and smooth operational flow. The position plays a key part in maintaining inventory accuracy, resolving discrepancies, and supporting customer service standards across the supply chain.

Key Responsibilities

• Goods Inwards & Warehouse Coordination
  • Accurately book in deliveries and receipts onto internal systems (WMS / ERP)
  • Physically check deliveries in the warehouse against paperwork, ensuring accuracy of quantities, condition, and product codes
  • Verify delivery notes, purchase orders, and supplier documentation before processing
  • Liaise with warehouse staff, drivers, and suppliers to ensure smooth inbound operations
  • Support the goods received process, ensuring all activity is recorded and traceable
• Stock Control & Investigation
  • Maintain accurate inventory records within systems and databases
  • Investigate stock discrepancies, shortages, and delivery issues
  • Conduct routine checks, reconciliations, and audits to ensure stock accuracy
  • Work proactively to identify and resolve root causes of stock errors
  • Support continuous improvement of stock control processes
• Customer & Internal Query Management
  • Respond to customer and internal queries via telephone and email
  • Investigate delivery, stock, or order queries and provide timely updates
  • Proactively chase outstanding deliveries or missing goods
  • Ensure high levels of customer service and communication at all times
• Administration & Systems
  • Input, maintain, and update data accurately across warehouse systems
  • Ensure all documentation (delivery notes, records, logs) is correctly completed and filed
  • Produce basic reports relating to stock, deliveries, and discrepancies
  • Support general administrative duties as required within the operation

Key Skills & Experience

• Essential
  • Previous experience in a warehouse administration, logistics, or stock control role
  • Strong IT literacy (MS Office, Excel, and warehouse/inventory systems)
  • Excellent attention to detail and accuracy
  • Proven ability to investigate and resolve queries/problems
  • Strong communication skills and confident dealing with customers and stakeholders
  • Ability to work both independently and collaboratively in a fast-paced environment
• Desirable
  • Experience within a goods-inwards or supply chain environment
  • Familiarity with WMS, ERP, or stock management systems
  • Understanding of warehouse operations and processes

Personal Attributes

• Highly organised with strong time management skills
• Proactive, with a “can-do” approach to problem solving
• Comfortable working both in an office and physically within a warehouse environment
• Resilient and adaptable in a busy operational setting
• Strong interpersonal skills with a professional, customer-focused approach

Working Environment

• Split role between office-based work and warehouse floor activity
• Regular interaction with warehouse teams, drivers, suppliers, and customers
• Hands-on involvement in goods-inwards and stock processes

This is an excellent opportunity for a detail-oriented and proactive individual seeking a dual office/warehouse role within a growing logistics operation. The successful candidate will play a critical role in ensuring stock accuracy, operational efficiency, and customer satisfaction across the business.