At a Glance
- Tasks: Provide top-notch customer service to tenants and resolve housing-related queries.
- Company: Join a supportive team in the housing sector with a focus on tenant satisfaction.
- Benefits: Immediate start, competitive pay, and opportunities for career growth.
- Other info: Dynamic work environment with a focus on teamwork and collaboration.
- Why this job: Make a real difference in people's lives by helping them with their housing needs.
- Qualifications: Experience in housing and strong customer service skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a warm, friendly, and proactive Customer Services Advisor with previous housing experience to join a busy team. In this role, you will be the first point of contact for tenants, providing high-quality customer service and helping resolve queries and complaints relating to their homes. You will use our Housing Management Systems to log, track, and update cases, ensuring every tenant receives a timely, accurate, and supportive response.
Key Responsibilities
- Act as the main contact for tenants regarding property-related issues, repairs, and complaints.
- Handle inbound calls, emails, and online enquiries with empathy, professionalism, and efficiency.
- Assess and triage property complaints, ensuring accurate recording and appropriate escalation.
- Use Housing Management Systems to manage cases, update records, and track progress.
- Work collaboratively with Property Services, Repairs, and other internal teams to ensure swift resolutions.
- Maintain high customer satisfaction by ensuring tenants feel heard, supported, and informed.
- Adhere to policies, service standards, and compliance requirements within the housing sector.
About You
- Essential housing sector experience (social housing, local authority, or housing association).
- Strong customer service background with the ability to handle complaints calmly and professionally.
- Excellent verbal and written communication skills.
- Confidence in using Housing Management Systems (e.g., Northgate, Orchard, Civica, etc.).
- A warm, approachable manner with genuine empathy for tenants’ needs.
- Strong attention to detail and ability to maintain accurate records.
- Good problem-solving skills and the ability to work under pressure.
If you’re interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Customer Service - Housing in Accrington employer: Hays
Join a dynamic and supportive team dedicated to providing exceptional customer service in the housing sector. Our company fosters a collaborative work culture where your contributions are valued, and we prioritise employee growth through ongoing training and development opportunities. Located in a vibrant community, we offer a fulfilling work environment that empowers you to make a real difference in tenants' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service - Housing in Accrington
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with tenants, it's crucial to convey empathy and professionalism. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service - Housing in Accrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your housing experience and customer service skills. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant achievements!
Craft a Friendly Cover Letter:Your cover letter is your chance to show off your warm and approachable personality. Use it to explain why you’re passionate about helping tenants and how you can contribute to our team at StudySmarter.
Showcase Your Communication Skills:Since this role involves a lot of interaction with tenants, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we love a good communicator!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on board as soon as possible!
How to prepare for a job interview at Hays
✨Know Your Housing Sector
Brush up on your knowledge of the housing sector, especially if you have experience with social housing or local authorities. Be ready to discuss specific scenarios you've encountered and how you handled them, as this will show your understanding of the industry.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your customer service experience, particularly in handling complaints. Think of situations where you turned a negative experience into a positive one, demonstrating your empathy and professionalism.
✨Familiarise Yourself with Housing Management Systems
If you’ve used systems like Northgate or Civica, be prepared to talk about your experience with them. If not, do a bit of research on these systems so you can speak confidently about how you would adapt to using them in the role.
✨Practice Active Listening
During the interview, practice active listening by summarising what the interviewer says and asking clarifying questions. This shows that you’re engaged and care about understanding tenant needs, which is crucial for a Customer Services Advisor.
