At a Glance
- Tasks: Supervise customer service and compliance, ensuring top-notch support and adherence to regulations.
- Company: Join a well-established logistics organisation with a dynamic work culture.
- Benefits: Competitive salary, career development opportunities, and a supportive environment.
- Other info: Flexible role with exposure to multiple departments and excellent growth potential.
- Why this job: Make a real impact by enhancing customer experience and driving compliance across the business.
- Qualifications: Experience in customer service or supervisory roles, ideally in logistics.
The predicted salary is between 30000 - 30000 £ per year.
A well-established logistics organisation is seeking a Customer Service & Compliance Supervisor to join their operations in Altham. This is a flexible, cross-functional role that will support multiple departments, ensuring high standards of customer service delivery alongside strong compliance adherence. The successful candidate will play a key role in enhancing customer experience, maintaining regulatory compliance, and supporting operational efficiency across the business.
Key Responsibilities
- Oversee day-to-day customer service activities, ensuring a high standard of responsiveness and professionalism.
- Act as an escalation point for complex customer queries and complaints.
- Monitor service levels and implement improvements where required.
- Build and maintain strong relationships with key customers.
- Ensure adherence to internal policies, procedures, and relevant regulatory requirements.
- Conduct regular audits and checks to maintain compliance standards.
- Support the implementation of new compliance processes and initiatives.
- Maintain accurate records and documentation.
- Work closely with operations, transport, and administrative teams to ensure seamless service delivery.
- Support process improvements across multiple departments.
- Assist with internal reporting, tracking KPIs, and performance metrics.
- Provide operational support during peak periods or where required.
- Provide guidance and support to customer service staff.
- Assist with onboarding and training of new team members.
- Promote a positive and collaborative working environment.
- Lead by example in maintaining high performance standards.
Key Skills & Experience
- Previous experience in a customer service or supervisory role, ideally within logistics or a fast-paced operational environment.
- Strong understanding of compliance, processes, and regulatory standards.
- Excellent communication and stakeholder management skills.
- Ability to work flexibly across multiple departments.
- Strong organisational skills with attention to detail.
- Problem-solving mindset with the ability to manage competing priorities.
Personal Attributes
- Proactive and adaptable approach.
- Strong sense of ownership and accountability.
- Team-focused with a collaborative mindset.
- Able to remain calm under pressure and manage challenging situations effectively.
What’s on Offer
- Competitive salary of £30,000 + DOE.
- Opportunity to work in a dynamic, growing logistics business.
- Broad, varied role with exposure across multiple business areas.
- Career development opportunities within a supportive environment.
If you’re interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Customer Service & Compliance Supervisor in Accrington employer: Hays
Join a well-established logistics organisation in Altham as a Customer Service & Compliance Supervisor, where you will thrive in a dynamic and supportive work environment. With a competitive salary of £30,000 plus opportunities for career development, you will play a pivotal role in enhancing customer experience and ensuring compliance across multiple departments. Our collaborative culture promotes teamwork and personal growth, making it an excellent place for those seeking meaningful and rewarding employment.
