Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide face-to-face IT support and resolve technical issues for users.
- Company: Join a dynamic team in Sheffield, dedicated to enhancing IT experiences.
- Benefits: Earn £150 per day with opportunities for skill development and training.
- Why this job: Be part of a tech-savvy environment that values innovation and user satisfaction.
- Qualifications: Experience in IT support is essential; banking experience is a plus.
- Other info: Shift work may be required between 7am and 7pm.
The predicted salary is between 30000 - 42000 £ per year.
Rate: £150 per day
Location: Sheffield (on-site)
Core Purpose: To provide second-level support to users of IT equipment, including desktops, laptops, tablets, mobile devices, and all associated peripherals and software.
Key Responsibilities:
- Deliver face-to-face technical support to users of IT equipment.
- Adhere to established procedures to respond to requests for assistance, offering information to help users resolve their issues.
- Keep accurate records of all issues, resolutions, and contact details.
- Perform installation and routine maintenance of IT equipment and software.
- Build or rebuild IT equipment as needed.
- Conduct user coaching and "How Do I" training sessions.
- Diagnose and resolve hardware and software faults.
- Analyse reported incidents to identify trends and underlying issues.
- Manage the relocation and changes of IT equipment.
- Identify opportunities for improving how technology supports the business.
- Participate in testing new applications and hardware as required.
Requirements:
- Experience in providing IT support to users at all levels.
- Preferably, experience in providing IT support within a banking environment.
- Strong analytical skills to quickly assess situations, their impact, and options for resolution.
- Ability to work under pressure and deliver within tight timescales.
- Excellent interpersonal skills.
- Strong communication skills, both verbal and written.
- Proven technical support proficiency in:
- MS Windows (all supported versions)
- MS Office (all supported versions)
- MS Outlook (all supported versions)
- Mobile technologies
- Knowledge of Apple & iOS is preferable
- Citrix
- Market data and banking applications are preferable
Additional Information: The role may involve shift work covering the hours between 7am and 7pm.
2nd Line Engineer employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Engineer
✨Tip Number 1
Familiarise yourself with the specific IT equipment and software mentioned in the job description. Having hands-on experience with MS Windows, MS Office, and mobile technologies will give you an edge during interviews.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for hardware and software issues. Being able to demonstrate your analytical skills and how you approach problem-solving can really impress potential employers.
✨Tip Number 3
Prepare to discuss your previous experiences in providing IT support, particularly in high-pressure environments. Sharing specific examples of how you've successfully resolved issues can showcase your capability for this role.
✨Tip Number 4
Since the role may involve user coaching, think about how you would explain technical concepts to non-technical users. Practising this can help you convey your communication skills effectively during the interview.
We think you need these skills to ace 2nd Line Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in providing IT support, especially in a banking environment if applicable. Emphasise your technical skills with MS Windows, MS Office, and any experience with mobile technologies or Citrix.
Craft a Strong Cover Letter: In your cover letter, explain why you are interested in the 2nd Line Engineer position. Mention specific examples of how you've successfully resolved IT issues in the past and your ability to work under pressure.
Showcase Your Interpersonal Skills: Since excellent interpersonal and communication skills are crucial for this role, provide examples in your application that demonstrate your ability to communicate effectively with users and deliver face-to-face support.
Highlight Problem-Solving Abilities: Discuss your analytical skills and provide examples of how you've diagnosed and resolved hardware and software faults. This will show your capability to handle the responsibilities outlined in the job description.
How to prepare for a job interview at Hays
✨Showcase Your Technical Skills
Make sure to highlight your proficiency in MS Windows, MS Office, and mobile technologies during the interview. Be prepared to discuss specific examples of how you've resolved technical issues in the past, especially in a banking environment if applicable.
✨Demonstrate Your Problem-Solving Ability
Employ strong analytical skills by discussing how you assess situations and identify solutions under pressure. Share instances where you've successfully diagnosed and resolved hardware or software faults, as this will showcase your capability to handle the responsibilities of a 2nd Line Engineer.
✨Emphasise Communication Skills
Since the role involves face-to-face support, it's crucial to demonstrate excellent interpersonal and communication skills. Practice explaining technical concepts in simple terms, as you'll need to coach users and conduct training sessions effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to manage incidents and improve technology support. Think about past experiences where you've identified trends in reported issues and how you contributed to enhancing IT processes.
