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For Companies At a Glance
- Tasks: Support the council's IT infrastructure and resolve complex technical issues.
- Company: Join Stevenage Borough Council, a forward-thinking local authority focused on digital transformation.
- Benefits: Enjoy hybrid working, flexible hours, and access to training and development programs.
- Why this job: Make a real-world impact while working on innovative projects that enhance public services.
- Qualifications: Experience with NEC Housing, Oracle SQL, Windows server, and strong communication skills required.
- Other info: Be part of a team that values innovation and continuous improvement in an inclusive environment.
The predicted salary is between 36000 - 60000 £ per year.
Your new company
Stevenage Borough Council is a progressive local authority in Hertfordshire, committed to delivering high-quality public services and driving digital transformation across the borough. As part of the IT team, you\’ll play a vital role in supporting the council\’s infrastructure, enabling smarter working, and helping deliver innovative technology solutions that benefit both staff and residents.
Your new role
The Senior Application Support Engineer is a highly experienced and skilled professional responsible for providing expert-level technical support and guidance to ICT teams and users. You will play a critical role in ensuring the smooth operation and reliability of the council\’s IT infrastructure, systems, and applications. Moreover, you are responsible for providing expert-level technical support to users and resolving complex IT issues that cannot be resolved by 1st or 2nd line support teams. You\’ll play a crucial role in ensuring that the council\’s IT infrastructure and systems are operating efficiently and reliably.
Skills you\’ll need to succeed
Required
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NEC Housing and associated Interfaces knowledge.
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Oracle SQL/MS SQL/MS Access database skills. – Toad and/or Oracle SQL Developer
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Interface testing and troubleshooting skills.
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Windows server skills.
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Data manipulation skills.
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PowerShell or Visual Basic Scripting skills.
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Good communication skills, both written and oral.
Nice to have
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SAP Business Objects reporting knowledge.
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SAP Data Services knowledge.
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CA Workflow Automation knowledge.
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API knowledge.
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Unix Shell Programming.
What you\’ll get in return
- Stevenage Borough Council\’s IT department is at the forefront of digital transformation in local government. If you\’re passionate about technology and want to make a real-world impact, this is a place where your skills will thrive.
- Work on meaningful projects that enhance public services, from cloud migration to smart infrastructure and cybersecurity.
- Access to technical training, certifications, and development programs to advance your career in public sector IT.
- Hybrid working options, flexible hours, and tools that support agile collaboration across departments.
- Join a team that values innovation, knowledge-sharing, and continuous improvement in a friendly, inclusive setting.
- Enjoy public sector benefits, including a generous pension scheme, annual leave, and wellbeing support.
- Be part of a council-wide digital strategy that\’s driving regeneration, data-driven decision-making, and smarter services for residents.
What you need to do now
If you\’re interested in this role, click \’apply now\’ to forward an up-to-date copy of your CV, or call us now.
Senior Application Support Engineer employer: Hays UK - Stevenage Borough Council
Contact Detail:
Hays UK - Stevenage Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Application Support Engineer
✨Tip Number 1
Familiarise yourself with NEC Housing and its associated interfaces. Understanding how these systems work will not only help you in the interview but also demonstrate your proactive approach to the role.
✨Tip Number 2
Brush up on your Oracle SQL and MS SQL skills, especially using tools like Toad or Oracle SQL Developer. Being able to showcase your database management skills during discussions can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience with interface testing and troubleshooting. Be ready to share specific examples of complex IT issues you've resolved, as this will highlight your problem-solving abilities.
✨Tip Number 4
Demonstrate your communication skills by being clear and concise when discussing technical concepts. This is crucial for a role that involves supporting both ICT teams and users, so practice explaining complex ideas in simple terms.
We think you need these skills to ace Senior Application Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the requirements of the Senior Application Support Engineer role. Emphasise your knowledge of NEC Housing, Oracle SQL, and any other specific technologies mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and public service. Explain how your background and skills make you a perfect fit for the role and how you can contribute to the council's digital transformation efforts.
Highlight Communication Skills: Since good communication skills are essential for this role, provide examples in your application that demonstrate your ability to communicate complex technical information clearly to both technical and non-technical audiences.
Showcase Problem-Solving Abilities: Include specific examples of complex IT issues you've resolved in previous roles. This will illustrate your troubleshooting skills and your capability to handle the responsibilities of a Senior Application Support Engineer.
How to prepare for a job interview at Hays UK - Stevenage Borough Council
✨Showcase Your Technical Skills
Be prepared to discuss your experience with NEC Housing, Oracle SQL, and database management. Highlight specific projects where you successfully resolved complex IT issues, as this will demonstrate your expertise and problem-solving abilities.
✨Communicate Clearly
Good communication is key for this role. Practice explaining technical concepts in simple terms, as you may need to assist users who are not as tech-savvy. This will show that you can bridge the gap between technical and non-technical staff.
✨Prepare for Scenario-Based Questions
Expect questions that assess your troubleshooting skills. Prepare examples of past experiences where you had to diagnose and resolve issues, particularly those that required collaboration with 1st or 2nd line support teams.
✨Demonstrate Your Passion for Digital Transformation
Research Stevenage Borough Council's digital initiatives and be ready to discuss how your skills can contribute to their goals. Showing enthusiasm for technology and its impact on public services will resonate well with the interviewers.
