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- Tasks: Engage with customers via social media, emails, and calls to book their dream holidays.
- Company: Join Hays Travel, the UK's largest independent travel agency with over 40 years of experience.
- Benefits: Enjoy unlimited earning potential, team nights out, and discounts on your own holidays.
- Why this job: Be part of a dynamic team in a fast-paced environment while helping customers create unforgettable experiences.
- Qualifications: Customer-focused with excellent communication skills and 2 years of recent travel sales experience required.
- Other info: Opportunities for personal and professional growth through training programmes and educational trips.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for Virtual Contact Centre Agent’s to join our successful Digital Sales Team. We are looking for dynamic, sales driven people who are able to work independently as well as working as part of a team. You will have direct access to engage with our customers who have shown an interest in booking a holiday with Hays Travel, whilst working in a fast-paced & highly motivational sales environment.
In return, you will get to be part of an amazing growing team and have unlimited earning potential through our bonus scheme with impressive incentives within our city centre office.
Our customers are at the forefront of everything we do, so exceptional customer service experience is required.
What will be your key responsibilities?
- Engage and respond to customer comments on social media channels, emails/online enquiries, live chat or via telephone
- Identify, meet and exceed customers’ needs
- Build rapport with customers to gain trust and commitment
- Conduct research to find the customers perfect holiday
- Bring the holiday to life using features and benefits
- Accurately input information in order to book a holiday on various supplier systems
- Provide excellent customer service on each call in order to gain customers’ trust in you to book a holiday
- Add value to the customers’ experience by arranging transfers, insurance, experiences and any other applicable extras.
- Conduct daily and effective call backs with customers’
- To achieve individual performance targets and sales objectives
- Adhere to company policies and procedures
- To undertake any other duties that may fall into the job criteria
- To conform to all company policies and procedures, including Health and Safety
- To treat all employees, customers and suppliers with dignity and respect
- This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved
What experience we are looking for?
- Customer focussed
- Problem solving
- Team player
- Good organisational and time-management skills
- Excellent communication skills
- Experience of working in a targeted environment with a proven sales record
- Customer service and 2 years recent direct travel sales experience
What competencies we are looking for?
- Excellent organisational skills
- Proven track record in sales
- The ability to negotiate and achieve desired outcomes.
- Strong administration skills with excellent time management skills
- Ability to listen and engage with the customer
- Impeccable attention to detail and high levels of accuracy
- Excellent communication skills/telephone manner
- Demonstrate the ability to work in a fast-paced sales environment
- Excellent descriptive skills as selling over a digital platform
About us
As the UK’s largest independent travel agency, Hays Travel specialises in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.
Our values
Our SMILE values are embedded in to our company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.
- Supportive
- Motivational
- Innovative
- Loyal
- Excellent
What it’s like to work for us?
Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.
Of course, it\’s not all about work. We’re very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.
Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprenticesfor relevant roles.
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Virtual Contact Centre Advisor employer: Hays Travel
Contact Detail:
Hays Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Virtual Contact Centre Advisor
✨Tip Number 1
Familiarise yourself with Hays Travel's offerings and values. Understanding their products and the SMILE values will help you connect better with potential customers and demonstrate your alignment with the company's ethos during interviews.
✨Tip Number 2
Practice your communication skills, especially over digital platforms. Since you'll be engaging with customers through social media and live chat, being articulate and personable in these formats is crucial for making a great impression.
✨Tip Number 3
Showcase your sales achievements in previous roles. Be ready to discuss specific examples of how you've met or exceeded sales targets, as this will highlight your capability to thrive in a targeted environment like the one at Hays Travel.
✨Tip Number 4
Prepare for role-play scenarios that may come up during the interview process. Being able to demonstrate your problem-solving skills and customer engagement techniques in real-time can set you apart from other candidates.
We think you need these skills to ace Virtual Contact Centre Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Use specific examples that demonstrate your ability to meet targets and provide excellent customer service, as these are key for the Virtual Contact Centre Advisor role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and customer service. Mention your problem-solving skills and ability to work in a fast-paced environment, as these qualities are essential for success in this position.
Highlight Relevant Skills: In your application, emphasise your organisational skills, attention to detail, and communication abilities. These competencies are crucial for engaging with customers and ensuring a smooth booking process.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work with Hays Travel. Mention how you align with their values, such as being supportive and motivational, which will show that you are a good cultural fit for the team.
How to prepare for a job interview at Hays Travel
✨Showcase Your Sales Skills
Since this role is sales-driven, be prepared to discuss your previous sales experiences. Highlight specific achievements and how you met or exceeded targets in past roles.
✨Demonstrate Customer Service Excellence
Prepare examples of how you've provided exceptional customer service in the past. Be ready to explain how you build rapport with customers and handle difficult situations.
✨Familiarise Yourself with Hays Travel
Research Hays Travel and understand their values, services, and what sets them apart from competitors. This will show your genuine interest in the company and help you align your answers with their mission.
✨Practice Effective Communication
As communication is key in this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews to refine your telephone manner and ensure you can engage effectively with customers.
