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For Companies At a Glance
- Tasks: Help customers plan and book their dream holidays while driving sales through social media.
- Company: Join The Forge, a dynamic travel consultancy focused on exceptional customer experiences.
- Benefits: Enjoy a competitive salary with unlimited bonus potential and opportunities for personal development.
- Why this job: Be part of a passionate team that values customer relationships and promotes travel adventures.
- Qualifications: 1 year of experience as a Travel Consultant and a passion for travel are essential.
- Other info: A recognised travel qualification is desirable but not mandatory.
The predicted salary is between 28800 - 48000 £ per year.
We are looking for experienced Travel Consultants to join our successful teams in our branches. You will have excellent product knowledge, questioning and listening skills to help our customers plan, choose and successfully book their holidays. Working as part of a team you will drive business through social media, events and maintaining relationships with existing customers. Our customers are at the forefront of everything we do so exceptional customer service experience is required.
Key Responsibilities:
- Build and maintain relationships with customers
- Identifying and meeting customers’ needs
- Use social media to promote offers, generating customer engagement and sales leads
- Participating in promotional events and activities to increase exposure of the branch
- Achieving individual and team sales targets
- Assisting with the day-to-day operation of the branch
- Willingness to participate and deliver training appropriate to own development
- Effectively performing administrative duties and follow processes accurately
Competencies Required:
- Ability to work towards individual Travel Consultant targets and team sales targets
- Excellent communication skills and customer service experience
- Good accuracy and numerical skills
- Enthusiasm and positive attitude with a commitment to contribute to the growth of the business
- Competent IT Skills
Experience Required:
- At least 1 year experience as a Travel Consultant
- Passionate about travel and tourism
- Excellent travel product knowledge with a good working knowledge of tour operator systems
- Good sales and presentation skills
- Problem solving
- Team player
- Good organisational and time-management skills
- A recognised travel qualification (desirable)
Travel Consultant - The Forge employer: Hays Travel
Contact Detail:
Hays Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Consultant - The Forge
✨Tip Number 1
Familiarise yourself with the latest travel trends and popular destinations. This knowledge will not only help you in interviews but also demonstrate your passion for travel, which is crucial for a Travel Consultant role.
✨Tip Number 2
Engage with potential customers on social media platforms. Share travel tips, destination highlights, and special offers to showcase your expertise and build a following that could translate into leads for the job.
✨Tip Number 3
Network with other professionals in the travel industry. Attend events or join online forums where you can connect with experienced Travel Consultants and learn from their insights and experiences.
✨Tip Number 4
Prepare to discuss your previous customer service experiences in detail. Highlight specific instances where you went above and beyond to meet customer needs, as this will resonate well with the expectations of the role.
We think you need these skills to ace Travel Consultant - The Forge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Travel Consultant. Emphasise your product knowledge, customer service skills, and any relevant achievements in sales or customer engagement.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and tourism. Mention specific experiences where you successfully met customer needs and how you can contribute to the team's success at The Forge.
Highlight Relevant Skills: In your application, focus on your communication skills, IT proficiency, and ability to work towards sales targets. Provide examples of how you've used social media to engage customers or promote offers in previous roles.
Showcase Your Team Spirit: Since teamwork is essential for this role, include examples of how you've collaborated with colleagues in the past. Highlight any training or mentoring experiences that demonstrate your willingness to support team development.
How to prepare for a job interview at Hays Travel
✨Showcase Your Travel Knowledge
Make sure to highlight your experience and knowledge of travel products during the interview. Be prepared to discuss specific destinations, tour operators, and any personal travel experiences that can demonstrate your passion for the industry.
✨Demonstrate Customer Service Skills
Since exceptional customer service is key for this role, come ready with examples of how you've successfully handled customer inquiries or resolved issues in the past. This will show your potential employer that you prioritise customer satisfaction.
✨Engage with Social Media Strategies
As the role involves using social media to promote offers, think about how you can leverage platforms to engage customers. Prepare ideas on how you would use social media to drive sales and enhance customer relationships.
✨Prepare for Team Dynamics
Since teamwork is essential, be ready to discuss your experience working in teams. Share examples of how you've contributed to team goals and how you handle collaboration and communication with colleagues.
