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For Companies At a Glance
- Tasks: Help customers plan and book their dream holidays while driving sales through social media.
- Company: Join Hays Travel, a leading name in the travel industry with a focus on customer satisfaction.
- Benefits: Enjoy a competitive salary, unlimited bonus potential, and opportunities for personal development.
- Why this job: Be part of a dynamic team that values exceptional service and fosters a fun work culture.
- Qualifications: 1+ year experience as a Travel Consultant with strong communication and IT skills required.
- Other info: A recognised travel qualification is desirable but not essential.
The predicted salary is between 28800 - 43200 £ per year.
Job description
If you’re passionate about travel, why not come and work at Travel Weekly’s Best Agency to Work For 2024?
Full-time
Competitive Salary & Unlimited Bonus Potential
At Hays Travel we put people at the heart of everything we do, that extends to our customers and colleagues alike. As the UK’s largest independent travel agency, we welcome new ideas, foster innovative thinking and encourage career development.
Not only are we dream holiday makers, we are also passionate about living and breathing our SMILE values.
S upportive
M otivational
I nnovative
L oyal
E xcellent
What makes a successful Travel Consultant?
You have at least 1 years’ experience as a Travel Consultant with exceptional customer service & communication skills
You’re a driven team player and you want to achieve your own targets as well as contribute to the growth of the business
You’ve got an understanding of social media and will use it to promote offers, generate sales leads and boost customer engagement
As a Travel Consultant, it’s your vibrant personality, outstanding customer service skills and extensive destination knowledge that keep our customers returning. In this role, you will create and sell incredible holidays around the globe, taking full ownership of your customers’ journeys from the initial enquiry all the way to their warm welcome back. We believe that booking a holiday should be just as enjoyable as the adventure itself!
If you do not have 1 years’ experience of working in a travel agency, then please check out our New to Travel Programme which is a fantastic way to join Hays Travel as a colleague who trains to become a Travel Consultant, see: or alternatively to find out about our Foreign Exchange positions please visit
So, what would you, as a Travel Consultant at Hays Travel do?
You will forge long-lasting relationships with our customers, partners and suppliers.
We take our targets seriously, and we have fun with them! If you’ve got a competitive streak and want those uncapped bonuses that are always up for grabs, your monthly and daily targets will be your guiding lights.
You trust your knowledge and instincts on booking holidays. While you can take in the customers’ suggestions, do not hesitate to offer experiences that you think will blow them away.
Why should you really work for Hays Travel?
There’s more to life than work, annual leave, and pensions. At Hays Travel we emphasise the value of having a work-life balance, we offer:
A range of training programmes to help you progress personally and professionally
Strong recognition and promotion opportunities
Opportunities to travel on educational trips
Discounts on booking your own holidays
Uncapped earning potential
Health care plan
Eyecare vouchers
Shopping discounts
Loyal service awards to celebrate important milestones
Recommend a friend bonus scheme
Smile Rewards – A personalised Mastercard loaded with daily & monthly cash booking incentives
A work environment that thrives on uplifting one another
We pride ourselves on the quality of service we provide and uplift one another with our enthusiasm, positivity and passion. Sound like you? Apply now!
Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.
Data Security – You are responsible to ensure all personal & business data is kept secure at all times & any data breaches are reported immediately.
Travel Consultant - St Annes employer: Hays Travel
Contact Detail:
Hays Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Consultant - St Annes
✨Tip Number 1
Familiarise yourself with the latest travel trends and popular destinations. This knowledge will not only help you in interviews but also demonstrate your passion for the industry, which is crucial for a Travel Consultant role.
✨Tip Number 2
Engage with potential customers on social media platforms. Share travel tips, destination highlights, and special offers to showcase your expertise and build a following, which can be beneficial when applying for the position.
✨Tip Number 3
Network with other professionals in the travel industry. Attend local events or join online forums to connect with others who can provide insights or even refer you to opportunities at Hays Travel.
✨Tip Number 4
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you went above and beyond for a customer, as this will highlight your suitability for the role and your commitment to exceptional service.
We think you need these skills to ace Travel Consultant - St Annes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Travel Consultant. Emphasise your product knowledge, customer service skills, and any specific achievements in sales or customer engagement.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and tourism. Mention how your skills align with the responsibilities listed in the job description, particularly your ability to build relationships and drive sales through social media.
Highlight Relevant Experience: In your application, focus on your previous roles that involved customer service and sales. Provide examples of how you met targets and contributed to team success, as this is crucial for the role.
Showcase Your IT Skills: Since competent IT skills are required, mention any relevant software or systems you are familiar with, especially those related to travel booking or customer relationship management.
How to prepare for a job interview at Hays Travel
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel and tourism during the interview. Share personal experiences or stories that highlight your passion, as this will resonate well with the interviewers and demonstrate your genuine interest in the role.
✨Demonstrate Product Knowledge
Prepare yourself by researching popular travel destinations, current trends, and tour operator systems. Being able to discuss specific products and services will show that you are knowledgeable and ready to assist customers effectively.
✨Highlight Customer Service Skills
Since exceptional customer service is key for this role, be ready to provide examples of how you've successfully handled customer inquiries or resolved issues in the past. This will showcase your ability to build and maintain relationships with clients.
✨Be Social Media Savvy
Familiarise yourself with how social media can be used to engage customers and promote offers. Be prepared to discuss any experience you have in using social media for business purposes, as this is an important aspect of the role.
