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- Tasks: Create and sell amazing holidays while building strong relationships with customers.
- Company: Join Hays Travel, the UK's largest independent travel agency, recognised for its supportive culture.
- Benefits: Enjoy unlimited bonuses, discounts on holidays, and a work-life balance with training opportunities.
- Why this job: Be part of a vibrant team that values innovation, customer service, and personal growth.
- Qualifications: Must have at least 1 year of experience as a Travel Consultant with great communication skills.
- Other info: We celebrate milestones and offer a personalised rewards scheme to keep you motivated.
The predicted salary is between 28800 - 43200 £ per year.
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If you’re passionate about travel, why not come and work at Travel Weekly’s Best Agency to Work For 2024?
Full-time Competitive Salary & Unlimited Bonus Potential
At Hays Travel we put people at the heart of everything we do, that extends to our customers and colleagues alike. As the UK’s largest independent travel agency, we welcome new ideas, foster innovative thinking and encourage career development.
Not only are we dream holiday makers, we are also passionate about living and breathing our SMILE values.
Supportive
Motivational
Loyal
What makes a successful Travel Consultant?
You have at least 1 years’ experience as a Travel Consultant with exceptional customer service & communication skills
You’re a driven team player and you want to achieve your own targets as well as contribute to the growth of the business
You’ve got an understanding of social media and will use it to promote offers, generate sales leads and boost customer engagement
As a Travel Consultant, it’s your vibrant personality, outstanding customer service skills and extensive destination knowledge that keep our customers returning. In this role, you will create and sell incredible holidays around the globe, taking full ownership of your customers’ journeys from the initial enquiry all the way to their warm welcome back. We believe that booking a holiday should be just as enjoyable as the adventure itself!
So, what would you, as a Travel Consultant at Hays Travel do?
You will forge long-lasting relationships with our customers, partners and suppliers.
We take our targets seriously, and we have fun with them! If you’ve got a competitive streak and want those uncapped bonuses that are always up for grabs, your monthly and daily targets will be your guiding lights.
You trust your knowledge and instincts on booking holidays. While you can take in the customers’ suggestions, do not hesitate to offer experiences that you think will blow them away.
Why should you really work for Hays Travel?
There’s more to life than work, annual leave, and pensions. At Hays Travel we emphasise the value of having a work-life balance, we offer:
A range of training programmes to help you progress personally and professionally
Strong recognition and promotion opportunities
Opportunities to travel on educational trips
Discounts on booking your own holidays
Uncapped earning potential
Loyal service awards to celebrate important milestones
Recommend a friend bonus scheme
Smile Rewards – A personlised Mastercard loaded with daily & monthly cash booking incentives
A work environment that thrives on uplifting one another
We pride ourselves on the quality of service we provide and uplift one another with our enthusiasm, positivity and passion. Sound like you? Apply now!
Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.
Data Security – You are responsible to ensure all personal & business data is kept secure at all times & any data breaches are reported immediately.
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Travel Consultant - Norwich employer: Hays Travel
Contact Detail:
Hays Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Consultant - Norwich
✨Tip Number 1
Show your passion for travel! When you network or engage with us on social media, share your travel experiences and insights. This not only highlights your enthusiasm but also demonstrates your knowledge of destinations, which is crucial for a Travel Consultant role.
✨Tip Number 2
Familiarise yourself with our SMILE values: Supportive, Motivational, and Loyal. During any interactions, whether in person or online, reflect these values in your communication. This will resonate well with our team culture and show that you align with our ethos.
✨Tip Number 3
Utilise social media to your advantage! Engage with our posts, share relevant content, and even create your own travel-related posts. This not only showcases your understanding of social media but also puts you on our radar as someone who can promote offers and engage customers effectively.
✨Tip Number 4
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you went above and beyond for a customer. This will demonstrate your exceptional communication skills and your ability to forge long-lasting relationships, which are key for a successful Travel Consultant.
We think you need these skills to ace Travel Consultant - Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Travel Consultant, focusing on your customer service skills and any relevant achievements. Use keywords from the job description to demonstrate that you meet their requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and your understanding of the role. Mention specific experiences that align with Hays Travel's values and how you can contribute to their team.
Showcase Your Social Media Skills: Since the role involves using social media to promote offers, include examples of how you've successfully used social media in previous roles. This could be through campaigns, engagement strategies, or generating sales leads.
Highlight Your Team Player Attitude: Emphasise your ability to work collaboratively in a team environment. Provide examples of how you've contributed to team success in past roles, aligning with Hays Travel's focus on teamwork and achieving targets.
How to prepare for a job interview at Hays Travel
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel during the interview. Share personal experiences and how they have shaped your understanding of customer needs. This will demonstrate that you genuinely care about creating memorable holidays for clients.
✨Highlight Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Discuss specific situations where you went above and beyond to meet a customer's needs, as this aligns with the company's focus on outstanding service.
✨Demonstrate Team Spirit
Since being a team player is crucial for this role, be ready to discuss how you've collaborated with colleagues in the past. Share stories that showcase your ability to work towards common goals while also achieving personal targets.
✨Familiarise Yourself with Social Media
As social media plays a key role in promoting offers and engaging customers, brush up on your knowledge of various platforms. Be prepared to discuss how you would use social media to enhance customer engagement and generate sales leads.